Front Desk Supervisor

Front Desk Supervisor

Front Desk Supervisor role at Crestline Hotels & Resorts

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service. They accommodate hotel patrons by registering and assigning rooms, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

• Greet, register, and assign rooms to guests of hotels.
• Verify customers’ credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests’ accounts, manually or using computers.
• Post charges, such as for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Plan, schedule or supervise the work of other employees.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Assist guests with check‑in and check‑out, plus all special requests for services or information, in accordance with SOPs.
• Assist in training new associates and maintain constant training of agents as cashiers.
• Ensure all staff are familiar with all hotel emergency procedures.
• Work with desk agents to balance at end of shift and ensure completion of shift checklist.
• Smile and greet all guests immediately in a gracious and professional manner; handle all guest questions and problems within empowerment guidelines.

• High School Graduate or General Education Degree (GED).
• Two (2) to three (3) years of supervisory experience preferred, with at least one year of experience at the front desk.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Mid‑Senior level

Full‑time

Management

Hospitality