Hotel Front Desk Agent

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel
• Houston , TX , US

Posted 2 days ago

Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests.
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers.
• Connect with the housekeeping department to ensure guest accommodations are ready.
• Field customer complaints when necessary.
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.

Qualifications

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
• Must have graduated high school, received a GED or equivalent.
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
• Well-versed in taking telephone calls and handling stressful situations.
• Has previous experience or working knowledge of Microsoft Office and reservation management systems.