Hotel Front Office Manager

Overview

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people.

If this sounds like you, apply today!

• Gather financial information and generate occupancy reports for the general manager
• Hold responsibility for the front desk budget and order any necessary office supplies
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints

• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• 1 year of previous experience working in the hospitality industry
• Have superb communication skills, management skills, and multitasking skills
• Applicants must have a high school diploma or GED

Compensation: $16 - $22 hourly