Front Desk Supervisor Westin Houston

Overview

TThe Front Desk supervisor is responsible for welcoming guests to the property and providing memorable servic e, and to oversee daily Front Office and Hotel operations to ensure guests receive a standard of superior service .

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard‑free work environment within area of responsibility
• Performs any other duties as assigned

• Professional appearance and demeanor
• 2 years supervisory skills required
• Minimum age requirement is 21
• Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills necessary, minimum 2 years hotel experience required
• Excellent analytical, problem solving, administrative, multi‑tasking, organization and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Ability to work efficiently, independently, and cohesively, consistently producing quality results
• Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)
• Knowledge of Hotel Systems such as LMS

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

The above information is intended as a high-level overview of the responsibilities and qualifications of the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

This position does not earn tips.