Front Desk Agent - Part Time; Temporary

Front Desk Agent - Part Time (Temporary)

Position Type:
Part Time
Compensation: $15.00 to $19.00 per hour

Location:

Reside Houston Downtown

Schedule:

Tuesday & Wednesday from 7:00AM to 3:00PM (schedules may change based on business needs, may include holidays and alternate workdays or hours as needed, training schedules may vary to align with trainer's schedule).

Reside is an industry leader in the alternative‑accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi‑platform logistics‑based housing solutions that combine the efficiencies and high‑touch service of a small company with the scope and capabilities of a global organization.

The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check‑in, throughout their stay, and s position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem‑solving skills, as well as flexibility to work various shifts, including overnights.

• Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.
• Handle all check‑ins, check‑outs, and reservation processes accurately and efficiently.
• Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.
• Review and compile management reports, guest billings, and ledger transactions in a timely manner.
• Respond promptly to guest inquiries regarding services, facilities, and local attractions.
• Maintain proper operation of front desk systems and ensure adherence to property standards.
• Follow all cash handling, credit, and audit procedures in accordance with company policies.
• Maintain a clean and organized work area and ensure front desk and lobby standards are met.
• Attend all required meetings and training sessions, maintaining compliance with Reside standards.
• Support porterage and guest service functions when needed to exceed customer expectations.
• Communicate effectively with all departments to ensure guest satisfaction and operational efficiency.
• Report maintenance issues or safety hazards to the supervisor promptly.
• Perform other duties as assigned by management.

• This position does not include any supervisory responsibilities.
• May provide cross training to other staff.

This position could require minimal travel, less than 5% of the time.

• High School diploma or equivalent required; college coursework in hospitality or related field preferred, or equivalent experience.
• One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).
• Computer proficiency required; experience with front office or property management systems preferred.
• Customer service experience strongly preferred.

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in handling financial transactions.
• Ability to prioritize tasks and work independently or as part of a team.
• Proficiency in basic arithmetic and comfort with financial data.
• Problem‑solving and critical thinking skills, with the ability to anticipate guest or operational needs.
• Professional appearance and demeanor consistent with company standards.
• Ability to maintain confidentiality of sensitive information.
• Willingness to cross‑train and assist in other operational areas as needed.

This role operates in a professional hotel setting, primarily at the front desk or in the lobby area. The position requires interaction with guests, management, and other staff, with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting.

• Flexible and long hours may be required, including weekends, holidays, and overnight shifts.
• Light to sedentary work —…