Director of Rooms

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval:
Director of Learning & Development, France

Hotel Daphne seeks an enthusiastic Director of Rooms to join our team. In this role, you will be collaborating closely with the broader operations team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Located in the charming Houston Heights neighborhood, Hotel Daphne is the latest project from Austin’s acclaimed hospitality group Bunkhouse Hotels. With 49 rooms, it’s an inviting escape in a residential neighborhood on the rise.

Hotel Daphne features an all-day restaurant and bar, a library/small private events space, and a lobby retail shop signature to the Bunkhouse brand.

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

The Director of Rooms oversees all Rooms Division operations, including Front Office, Housekeeping, Guest Services, and Night Audit. This role ensures exceptional guest service, maximizes room revenue and occupancy, and maintains compliance with operational standards. Responsibilities include managing departmental performance, forecasting revenue and labor expenses, overseeing large group events, monitoring key operational metrics, and driving process improvements. The Director of Rooms also leads major projects, conducts financial and operational reviews, and recruits, trains, and develops team members to achieve departmental goals and enhance overall hotel performance.

The ideal candidate is a passionate hospitality professional with strong luxury hotel experience, a hands-on leadership style, solid business acumen, and a commitment to delivering memorable guest experiences while fostering a positive and collaborative team culture.

• Provide strategic leadership and oversight for all Rooms Division operations, including Front Office, Housekeeping, Guest Services, Transportation, and Night Audit.
• Develop and execute short- and long-term operational plans that drive guest satisfaction, operational efficiency, and financial performance.
• Manage departmental budgets, forecasting, labor costs, inventory controls, and revenue performance to achieve profitability goals.
• Analyze operational and financial metrics, occupancy trends, guest feedback, and performance data to identify opportunities for improvement and maximize results.
• Establish, implement, and maintain department standards, policies, procedures, and service initiatives that support brand expectations and operational excellence.
• Lead service recovery efforts, resolve guest concerns, and ensure exceptional guest experiences through proactive problem‑solving and quality assurance.
• Partner with the General Manager and leadership team to develop business strategies, marketing initiatives, capital projects, renovations, and special hotel initiatives.
• Ensure compliance with brand standards, safety regulations, sanitation requirements, and company policies across all Rooms Division departments.
• Recruit, train, coach, develop, and retain high-performing…