Spa Group Sales Coordinator

Position: Spa Group Sales Coordinator, Full-Time
JOB SUMMARY Responsible for prospecting and scheduling group spa business, meeting and greeting all groups that enter the facility in the manner trained by The Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of The Spa standards and profit maximization. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

ESSENTIAL JOB FUNCTIONS Adhere to all policies and procedures.

Perform all guest activities in cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.

Maintain a cooperative, team-like attitude in working with management and fellow associates in all Houstonian departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.

Maintain a positive attitude towards co-workers and the job being performed.

Report to work on time in a properly cleaned and pressed uniform. Hygiene is key in this environment due to the proximity working with the clients. At no time is cigarette smoke allowed to be on the hands, hair, clothes or breathe of a spa employee during a shift.

Adhere to a professional relationship with clients of The Spa. Discussion of internal matters of any sort with clients is not permitted.

Schedule group spa services (via telephone, email and in person) in an efficient manner to maximize associate productivity.

Promote and sell all spa services using direct questioning and listening to the needs of each guest.

Promote and upsell all spa amenities (Cabanas and food and beverage, etc.)Always maintain work area in a neat and clean manner. This includes front desk, lobby area, reservations office, concierge desk and work folders.

Meet and greet each group as they enter The Spa. Verify the group’s schedule and orient the guests to the spa facilities and other  fluent and knowledgeable about spa services, prices, facilities and other campus activities.

Confirm with group contact all guest appointments via phone, e-mail, or in person within the allocated time given.

Oversee tours with meeting planner.

Prospecting new groups and following up on group leads from hotel sales team.

Work with groups to develop and recommend different programs at Trellis and the entire campus to meet group’s needs.

Work towards meeting the needs and wants of the guest during their stay.

Always assist in maintaining the appearance and cleanliness of the locker rooms and all spa public areas.

Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.

Assist other departments whenever necessary (and available).Attend all training sessions, learning new techniques to be used in the performance of the job.

Perform any reasonable tasks assigned by a supervisor or manager.

Attend all staff meetings.

Clock in and out at every shift.

Report and turn in to management any lost and found items.

Report any maintenance problems throughout the spa to management.

Promote self as well as other Spa, Hotel and Club affiliates and services.

Support fellow staff members by noticing how they are feeling and providing compassion.

Must maintain client and spa business confidentiality/privacy at all times.

Other duties as assigned KNOWLEDGE AND SKILLS High School Diploma or GED preferred.

Must speak fluent English.

Must be able to deal with people in a professional manner under pressure.

Must be flexible in work scheduling.

Must be able to perform some strenuous physical labor (lifting boxes and laundry).Confidentiality with co-workers and clients regarding ANY in-house practices is a must.

Professional appearance.

Must be dignified: treat people at all times with…