Overnight Manager Md

Summary:

As the Overnight Manager on Duty, to oversee and direct all functions in the hotel ensuring a safe and secure operation on the overnight shift while completing necessary responsibilities to the function of Night Audit role.

Essential Functions:

Directly oversees the overnight staff, which primarily and directly consists of Front Office, Engineering and Housekeeping.

Ensures all Safety and Security standards are properly followed.

Ensures the proper quality of hotel service and products at night while providing the logistical and physical support as needed to all departments.

Reports and or resolves all observed hotel property deficiencies and safety hazards.

Helps provide support to department heads as needed to ensure the proper conduct and supervision of staff in the department manager’s absence.

Provides guest with service in regards to guest requests such as: delivery of Room Service orders, blankets, pillows and all other guest related services.

Reports and resolves all observed violation of hotel rules, law and standards of operation s as Manager on Duty at night by providing the support and representation of Management in matters of guests concerns, complaints and comments. Helps resolve guest’s issues and request as needed.

Participates in all management staff meetings, training, etc.

Communicates with Director of Rooms and/or Director of Operations daily regarding overnight operations.

Informs upper management of all emergencies occurring overnight in a timely manner.

Participates in hotel meetings, training and events required of management.

Trains and monitors the night audit staff. Ensures Z-certification and hotel information is passed on and understood by staff for better communication.

Perform all duties as requested by upper management.

Tools and Equipment:

Telephone, pen/pencil, photo-copying machine, computer and printer file folders, filing cabinet, facsimile machine, housekeeping products and equipment as needed.

Camera, first aid equipment, 2 way radio

Working Environment:

Interior of hotel, in all areas with exposure to extreme temperatures.

Exterior of hotel with exposure to weather conditions.

Exposure to various hazardous chemicals.

Physical Demands While performing the duties of this position, the employee is regularly required to:

Stand;

Walk;

Use hands to handle, or feel;

Reach with hands and arms;

Climb or balance; stoop, kneel, crouch, or crawl;

Talk or hear and taste or smell;

Sitting; minimal

The employee must regularly lift and/or move up to 25 pounds; ability to push and pull objects.

Specific vision abilities required by this job to see, read, write, and use a computer

Must be able to communicate with guests in English.

No

Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.