Guest Relations Manager

Scenic Cruises:
Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises:
Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration.

Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

We seek a talented and experienced ' Guest Relations Manager '.

Description Brief:
The Guest Relations Manager is responsible for overseeing the Guest Services operation onboard, ensuring all guest enquiries, requests, service issues and complaints are handled professionally and efficiently.

Leading and supporting the Guest Service Officers, you will work closely with all departments to deliver exceptional service, resolve guest concerns, and ensure every guest enjoys a seamless and memorable experience throughout their voyage.

• Hotel School Diploma or similar preferred
• Demonstrated luxury hospitality and/or cruise ship experience
• Approx. 2 years' experience as Guest Relations Manager, with previous cruise ship experience strongly preferred
• Fluent English, written and spoken and good knowledge of one other (foreign) language, (i.e. Spanish, French, Italian)
• Excellent Communication skills
• MXP experience is an advantage