Senior Employee Relations Partner

Community Health Choice, Inc. (Community) is a non‑profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs:

• Medicaid State of Texas Access Reform (STAR) program for low‑income children and pregnant women
• Children’s Health Insurance Program (CHIP) for the children of low‑income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR
• Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre‑existing conditions.
• Community Health Choice (HMO D‑SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more.

Improving Members’ experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high‑quality health care they need and deserve.

Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high‑risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self‑sufficient and receives no financial support from Harris Health or from Harris County taxpayers.

The Sr. Employee Relations Partner serves as a trusted senior advisor and strategic partner to leadership and employees on matters related to workplace culture, performance, compliance, and risk mitigation. The Sr. Employee Relations Partner provides advanced employee relations consultation and collaborates cross‑functionally with Legal, Compliance and Human Resources Centers of Excellence (COE) including Human Resources Business Partners (HRBP), Talent Acquisition (TA), Total Rewards, and Employee Learning & Experience to promote an equitable, compliant, and high‑performing work environment.

The Sr. Employee Relations Parter independently conduct complex, high‑risk investigations, provides strategic consultation to senior leadership, influences organizational culture through Employee Relations insights, and mentors Employee Relations team members. This role handles the most legally sensitive cases, including director‑level and above issues and discrimination, harassment, retaliation, workplace misconduct investigations.

Complex, High‑Risk Investigations & Legal Defensibility

Independently lead complex investigations involving allegations of discrimination, harassment, retaliation, hostile work environment, leadership misconduct, ethics violations, and policy breaches.

Serve as Employee Relations primary investigator for senior leadership and elevate executive leadership concerns to upper leadership.

Write comprehensive, legally defensible investigative reports.

Partner with Compliance and Legal on legally significant cases; to ensure Employee Relations practices are aligned with federal, state, and local employment laws (Title VII, ADA, FMLA, ADEA, etc.). Assist with initiatives to strengthen compliance readiness and audit preparedness.

Assess patterns of behavior and identify systemic risk areas needing organizational intervention.

Strategic Consultation

Serve as a subject matter expert for senior leaders on performance, culture, behavior, conflict resolution, and corrective action strategy.

Identify organizational risks and recommend preventative measures.

Provide strategic input into organizational culture, psychological safety, team climate, and leadership accountability trends.

Coach and train leaders through complex and high‑risk Employee Relations matters.

Influence leaders to adopt best practices in communication, documentation and decision‑making.

Mentoring, Quality Assurance & Capability Building

Review investigative work of Employee Relations team…