Engagement Specialist

Hermann Services, Inc., headquartered in South Brunswick, NJ offers trucking transportation, brokerage, warehouse, and packaging services throughout the United States, specializing in the Northeast and Gulf Coast/Texas Regions. Our offices and facilities are located in New Jersey, Texas, Delaware, Pennsylvania, and Maryland. Launched in 1927 when the founder, Fred J. Hermann, purchased his first truck, the Hermann name has since stood for integrity, value, service and logistics expertise.

The Driver Engagement Specialist will serve as an employee advocate, focusing on the lifecycle of the Driver employees for engagement and retention and will report directly to the Senior Manager of Driver Recruitment & Engagement. This role will be responsible for interacting with the Driver employees across the organization, getting feedback from employees, working to resolve or escalate issues and organizing Driver events to make the work environment fun and have employees feel appreciated.

This person will play a key role in understanding Driver employee issues and working with the managers and HR / Payroll to address these issues as needed. We are looking for an empathetic, friendly, energetic, fun, detail oriented and organized person to join our team.

Essential Responsibilities

• Assist with recruiting for Driver positions; collect documents, follow up emails, coordinate orientation schedules, etc.
• Assist in coordinating Driver Performance Review schedules.
• Manage the Driver survey program to solicit feedback and follow up with survey responses.
• Administer the Bonus program; present the results monthly / quarterly.
• Coordinate Driver events & contests onsite / offsite.
• Create special contests with prizes to improve Driver engagement.
• Coordinate with HR the Driver anniversary recognition & Birthday Card program.
• Lead weekly employee retention meetings with the employee retention committee.
• Report weekly/monthly/quarterly/yearly metrics/KPIs on retention for the managers, retention committee and Board of Directors.
• Work with the Marketing Department to spotlight Drivers on social media.
• Assist in the Driver employee onboarding and deboarding process.
• Other projects and duties as assigned.
• Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice based on business needs.

• Must have a 4 Year degree in Human Resources, Business, Psychology, or related field; or combination of education and equivalent relevant experience 2-3 years of combined education and experience (Required).
• Must have 2-3 years’ experience in Human Resources, Recruiting, Training or similar role.
• Must have proficient knowledge of HRIS and/or Applicant Tracking Systems (ATS) or other recruiting applications including advanced skills in Power Point, Excel, Outlook, Office 365, Word, Teams, Zoom (Required); ADP Workforce Now, Tenth Street (Preferred).
• Ability to prioritize and coordinate multiple projects and competing work demands.
• Excellent planning, organizational and project management skills with a strong attention to detail.
• Able to be flexible and balance competing priorities effectively.
• Able to remain calm under pressure and resolve issues efficiently and in a timely manner.
• Ability to work independently and be self-motivated in a high-volume work environment.
• Positive interpersonal skills, including the ability to work across all levels and departments.
• Excellent communication, analytical and organizational skills are essential.
• Ability to learn and maintain knowledge and understanding of Recruiting / HR standards, procedures and policies, employment-related regulations, best practices, retention, filing and compliance requirements.
• Experience in Trucking, Warehousing, Logistics, or similar industry (Preferred).
• Position Based in Houston, TX location;
  Willingness and ability for occasional travel to other locations in your Regions such as Louisiana, Dallas / Houston, TX, Kentucky (15%).
• Able to work flexible hours to attend…