Associate Experience Manager

Associate Experience Manager

Accountable for developing and executing strategies that enhance the associate experience for Goodwill Houston associates across the associate lifecycle by aligning organizational culture objectives, engagement strategies, onboarding experiences, associate development programs, and retention initiatives. Provide leadership, guidance, and accountability for Talent Coaches to ensure effective case management, high-quality service delivery, and positive associate outcomes. Requires strategic use of confidential organizational data in alignment with business priorities, including forecasting programmatic needs, identifying and mitigating risk, and improving associate engagement and experience.

Essential Duties and Responsibilities:

• Talent Coach Leadership and Associate
  
  Experience:
• Lead, coach, and develop Talent Coaches to ensure consistent, high-quality delivery of associate experience throughout the associate lifecycle.
• Establish clear standards, processes, and performance expectations for Talent Coach interactions, onboarding support, engagement metrics, associate feedback, internal mobility, and program participation.
• Monitor Talent Coach effectiveness through key metrics including onboarding completion, new hire retention, engagement indicators, associate feedback, internal mobility, and program participation.
• Partner with HR Business Partners (HRBP), operational leaders, and talent acquisition to ensure seamless transitions across recruiting, onboarding, integration, development, and retention.
• Utilize feedback and workforce analytics to identify opportunities for proactive intervention and support for associates and leaders.
• Ensure Talent Coaches champion organizational culture, values, engagement initiatives, and associate success.
• Drive consistency in the associate experience across locations through regular audits, coaching, training, and best-practice sharing.
• Develop and maintain programs that strengthen associate connection, career growth, belonging, recognition, and organizational commitment.
• Oversee associate lifecycle touchpoints delivered by Talent Coaches, including onboarding follow-ups, stay interviews, development conversations, engagement activities, and transition support.
• Ensure Talent Coaches timely escalate associate concerns, engagement risks, and retention challenges while partnering with leadership to implement solutions.
• Create accountability measures and reporting to evaluate the impact of Talent Coach interventions on retention, engagement, performance, and workforce stability.
• Program Management and Administration:
• Own the end-to-end strategic improvement and execution of associate experience programs.
• Manage survey platforms/tools and coaching to enable effective listening, trust-building, and feedback capture.
• Coordinate timelines, communications, and logistics for program rollouts.
• Culture Program Management:
• Create comprehensive program and event plans that include defined objectives, value alignment, inclusion impact, and success measures.
• Align program efforts with organizational priorities, cultural objectives, and business strategy.
• Provide training, tools, and coaching to enable effective listening, trust-building, and a feedback culture.
• Ensure the culture remains adaptive, inclusive, and aligned with expectations.
• Ensure closed-loop feedback so associates see visible action and impact.
• Data Analysis and Insight Generation:
• Analyze quantitative and qualitative data to identify trends, risks, and opportunities.
• Integrate insights across multiple channels to provide a holistic view of associate sentiment.
• Partner with vendors and internal HR Operations to develop dashboards, reports, and executive summaries tailored to various stakeholder groups.
• Apply storytelling techniques to translate data into actionable recommendations.
• Stakeholder Engagement and Communication:
• Partner with senior leadership, HRBPs, and functional stakeholders to interpret insights and co-create action plans.
• Deliver compelling presentations and communications that effectively convey insights, strategies, and program outcomes.
• Develop an internal communications strategy that strengthens the associate experience and positions Goodwill Houston as the Employer of Choice.
• Facilitate discussions, workshops, and readouts to drive understanding and accountability.
• Build strong relationships across teams to ensure alignment and adoption of associate experience initiatives.
• Governance and Continuous Improvement:
• Establish…