Functional Support Analyst, Microsoft Dynamics FinOps

Overview

Functional Support Analyst, Microsoft Dynamics Fin Ops — join our Enterprise Systems Team (EST) in Houston, TX, to play a pivotal role in the setup, configuration, and ongoing support of K ’s global MS Dynamics D365 ERP system. You will serve as a trusted partner to stakeholders across the organization, ensuring business processes, internal controls, and system integrations operate seamlessly within the K  infrastructure.

The role focuses on Finance & Operations, Project Operations, and Invoice Capture modules.

• Analyze current MS Dynamics D365 ERP system to identify strengths, weaknesses, and opportunities for optimization
• Gather, understand, and document functional and non-functional requirements for change initiatives, translating them into clear user stories ready for development
• Create AS-IS and TO-BE process maps and user stories to support system transition and process improvement initiatives
• Collaborate with stakeholders to prioritize initiatives, ensuring alignment with business objectives and system capabilities
• Evaluate existing system configuration, provide impact analysis for proposed changes, and guide configuration adjustments to meet business needs
• Document and maintain detailed configuration and workflow documentation to ensure system integrity and knowledge continuity
• Design, implement, and maintain workflows within the ERP system to support efficient business operations
• Provide day-to-day system support and administration, including activities related to ERP upgrades and enhancements
• Investigate and resolve system issues, determining root cause and managing resolution through to completion
• Develop functional design documentation for IT development, ensuring clarity and alignment with business requirements
• Produce test scenarios, scripts, and documentation to support promotion to production lifecycle for enhancements, bug fixes, and upgrades
• Create, maintain, and deliver user training materials and guides, leveraging best practices and modern delivery methods for small and large audiences
• Collaborate with reporting teams to ensure all internal reports meet business requirements and provide actionable insights

• Bachelor’s Degree in Information Systems, Business Administration, Finance, or related field, or equivalent experience
• Minimum of 3–5 years of experience supporting or implementing ERP systems, preferably MS Dynamics D365 Finance and Operations
• Proven experience supporting large user groups and driving system adoption across diverse teams

• Solid understanding of MS Dynamics D365 Finance and Operations modules, including Finance & Operations, Project Operations, and Invoice Capture
• Working knowledge of IT technologies, system configuration, workflows, and integrations
• Experience in fast-paced, agile environments
• Strong analytical and problem-solving skills to identify and resolve system and process issues

• Excellent verbal, written, and visual communication skills; ability to present complex information clearly at all organizational levels
• Demonstrated stakeholder management skills; collaborate to refine requirements while keeping stakeholders central to design and implementation
• Ability to translate complex technical or data concepts into clear, actionable guidance

• Forward-thinking, flexible, and open to innovative ideas
• Proactive, self-motivated, and able to work independently or as part of a team
• Organized, detail-oriented, and able to manage multiple initiatives with shifting priorities
• Collaborative team player who earns trust from colleagues and customers

• Experience with Oracle and SQL Server; strong SQL skills
• Experience analyzing complex programs, including risks, dependencies, issues, and benefits
• Broader IT knowledge beyond MS Dynamics D365, including system configuration, workflows, and integrations

Additional compensation may include bonuses, relocation benefits, short- or long-term incentives, or discretionary payments. Benefits may include 401K with company match, medical, dental, vision, life insurance, FSA, disability, paid time off, and flexible work schedules. We support career advancement through professional training and development.

Belong, Connect and Grow at K . We are committed to zero harm and a People First culture, delivering results together.

K  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, or beliefs in accordance with applicable law.

R2112159