Vice President - Business Service Delivery Lead

Overview

Join to apply for the Vice President - Business Service Delivery Lead role at Corebridge Financial.

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of values that are the core pillars defining our culture and helping bring our brand purpose to life.

• We are stronger as one:
  We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments:
  We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate:
  We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive:
  We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

The Information Technology organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles.

As a key member of the Enterprise IT Business Management Team, the Vice President of Business Service Delivery Technology will be responsible for leading the planning, execution and continuous improvement of Enterprise IT’s outsourced vendor relationship with the objective of maturing and optimizing the operating model. The role includes partnering with the Vendor to ensure standardization of processes, monitoring performance and continuous improvement of overall service delivery through establishment of key metrics and ensuring continuity and performance stabilization throughout the transition as we move to steady state across 200+ Applications in the Enterprise IT portfolio.

The role requires strong expertise in overall IT service management and vendor governance.

• Manage the end-to-end service delivery across the Enterprise IT portfolio for +200 applications across the application management and development life cycle.
• Work with the Vendor and overall IT Business Delivery Leader to establish robust performance metrics / KPIs, governance frameworks and operating models as part of overall service delivery.
• Work with the overall IT Service Delivery Leader on the allocation of the committed Vendor Investment spend, ensuring inclusion of agreed strategic priorities for the Enterprise IT portfolio.
• Manage the Vendor’s adherence to SLAs, KPIs, compliance and regulatory requirements and contractual commitments to measure success and ensure quality of deliver across the Enterprise IT portfolio
• Work with the Vendor to implement consistent service delivery models and standardized operation procedures that are updated in line with contractually agreed cadences.
• Analyze new demand across the teams partnering with the Vendor to ensure cost effective terms that leverage existing SLAs and the investment fund.

• Act as the primary liaison for Enterprise IT between the Enterprise IT Leadership team, Application Teams and Vendor Support Team on all service delivery related matters.
• Work with the Vendor to establish an optimal Target Operating Model for the Enterprise IT areas that is well understood, defined and communicated to all stakeholders, that will drive efficiencies and optimizations across the portfolio.
• Manage expectations of internal stakeholders and external partners (vendors, clients) through proactive communication.
• Proactively manage the escalation process and drive rapid resolution of service issues, escalating to leadership where needed to mitigate risks/issues and resolve in a timely manner.
• Foster strong partnership with the Vendor Management leadership