IT Application Specialist

Seeking a detail-oriented professional with proven expertise in U.S. customs brokerage and Cargo Wise (CW) setup/workflow management to lead and support multiple projects. This role requires strong organizational skills, technical proficiency, and the ability to deliver solutions that enhance compliance, efficiency, and user adoption.

• Integrity Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
• Flexibility Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
• Communication Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
• Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
• Accountability Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with a sense of urgency.

• Develop and manage project plans, ensuring adherence to timelines, frameworks, and documentation standards.
• Support the rollout of new features, including user training and post-launch support.
• Analyze project data, assess risks, and recommend process improvements.
• Collaborate with stakeholders to align solutions with operational needs.
• Manage and maintain Cargo Wise workflows and brokerage module configurations for U.S. customs compliance.
• Create, schedule, and maintain CW reports to support visibility and regulatory tracking.
• Develop and improve training materials for CW users with a focus on brokerage operations.
• Develop, update, and deliver training materials, SOPs, and best practices for Cargo Wise users, with a strong focus on brokerage, forwarding, and customs clearance processes.
• Provide end-user support and troubleshooting for Cargo Wise applications, escalating as needed.
• Ensure data integrity within Cargo Wise through regular audits, validations, and correction processes.
• Partner with IT departments to test, validate, and implement system upgrades, patches, and integrations with external systems (ODQ, Track & Trace, etc.).
• Monitor EDI/API integrations with carriers, customs, and third‑party systems, ensuring seamless data flow and error resolution.
• Participate in cross‑functional projects, supporting global initiatives and ensuring U.S. compliance standards are embedded in system design.
• Stay current on changes in U.S. customs regulations, Cargo Wise enhancements, and industry best practices, advising leadership on necessary system and process adjustments.
• Serve as a subject matter expert (SME) for Cargo Wise, providing consulting support to branches and departments on system usage and optimization.
• Proven experience as a Cargo Wise Application Specialist, Super User, or similar role within freight forwarding or logistics.
• In-depth knowledge of U.S. Customs brokerage processes and regulatory compliance.
• Proficiency in Cargo Wise configuration, including workflows, document templates, tariffs, authorating, and event management.
• Ability to analyze and translate business needs into system requirements and solutions.
• Project management, organizational, and documentation skills.
• Excellent communication and training skills with the ability to translate technical concepts into practical user guidance.
• Strong analytical and problem‑solving abilities with attention to detail.
• Familiarity with reporting tools in Cargo Wise (eDocs, Report Scheduler, BI tools).
• Ability to work independently and collaboratively in a fast‑paced, global environment.
• Bilingual, Spanish - preferred skill.

• Ability to perform the essential job functions consistently, safely, and successfully in accordance with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance in accordance with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 80 lbs.

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.

• Entry level

• Full-time

• Engineering and Information Technology

• Transportation, Logistics, Supply Chain and Storage