Senior Data Operations Analyst – Master Data Management; MDM

Castleton Commodities International (CCI) is seeking a Senior Data Operations Analyst to help support the day‑to‑day management, data quality, and continuous enhancement of the firm’s enterprise Master Data Management platform, TIBCO EBX.

• Act as a senior SME and L2/L3 support resource for TIBCO EBX, collaborating with an offshore team to ensure appropriate coverage.
• Enter and maintain master/reference data in EBX, enforcing stewardship workflows and governance rules.
• Monitor application jobs, security, and integrations; escape issues and document resolution steps.
• Manage Service Now work queue: triage, prioritize, assign, and track incidents, enhancements, and service requests against defined SLAs.

• Partner with data owners to design and extend EBX data models, hierarchies, validation rules, and stewardship workflows.
• Investigate and resolve data errors surfaced by downstream systems or data quality rules; perform root‑cause analysis and propose sustainable fixes.
• Develop data quality dashboards (Omni/Power BI) to track KPIs such as completeness, duplication, and timeliness.

• Coordinate with engineering to test EBX configuration changes, code deployments, and version upgrades.
• Author and execute regression and user‑acceptance test (UAT) scripts; validate mappings between EBX and consuming systems (REST/SOAP, SQL, Kafka, etc.).
• Champion change‑control best practices, ensuring all stories and tasks are effectively managed in Jira from requirements through deployment.

• Analyze recurring data defects to recommend automation or rule enhancements that reduce manual touch points.
• Deliver training and knowledge‑transfer sessions for end‑users and offshore analysts on EBX workflows and best practices.
• Support audit, compliance, and SOX requests related to MDM operational controls.

• 5 + years of hands‑on experience operating or supporting a commercial MDM platform (TIBCO EBX preferred; Informatica, Reltio, SAP MDG, etc. are acceptable).
• Solid grasp of core MDM concepts: golden‑record management, hierarchy/versioning, data quality rules, stewardship workflows, matching/merging, and reference‑data integration.
• Demonstrated experience managing or supporting operational queues in Service Now and project backlogs in Jira.
• Proficiency in SQL and one scripting language (Java, Python, or similar) for data investigation and automation.
• Proven record of partnering with offshore or managed‑service teams, including defining SLAs and run‑books.
• Strong analytical and problem‑solving skills; ability to translate data symptoms into root cause across complex data flows.
• Excellent written and verbal communication skills, comfortable interfacing with both technical teams and front‑office stakeholders.

• Prior exposure to energy‑trading or commodity‑trading reference data.
• Experience configuring EBX data models, workflows, validation rules, and user roles.
• Familiarity with data‑catalog/governance tooling (Collibra, Alation, Atlan) and their integration with MDM.
• Knowledge of API integrations (REST/SOAP), message queues (Kafka), and cloud data platforms (Azure Synapse, Amazon Redshift, Databricks).
• ITIL or similar service‑management certification.

CCI offers competitive benefits and programs to support our employees, their families and local communities. These include:

• Competitive comprehensive medical, dental, retirement and life insurance benefits
• Employee assistance & wellness programs
• Parental and family leave policies
• CCI in the Community:
  Each office has a Charity Committee and as a part this program employees are allocated 2 days annually to volunteer at the selected charities.
• Charitable contribution match program
• Tuition assistance & reimbursement
• Quarterly Innovation & Collaboration Awards
• Employee discount program, including access to fitness facilities
• Competitive paid time off
• Continued learning opportunities

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