Director, IT Business Service Delivery Management

Director, IT Business Service Delivery Management

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We Align To a Set Of Values That Are The Core Pillars That Define Our Culture And Help Bring Our Brand Purpose To Life

• We are stronger as one:
  We collaborate across the enterprise, scale what works and act decisively for our customers and partners.
• We deliver on commitments:
  We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate:
  We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive:
  We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You’ll Work With

The Information Technology organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles.

About

The Role

The Director, IT Business Service Delivery Management will oversee the delivery of technology-related services, ensuring they are efficient, meet agreed-upon standards, and align with business objectives. They manage relationships with clients and stakeholders, monitor performance, and drive continuous improvement. Key responsibilities include developing service strategies, managing 3rd party vendors, and collaborating with various teams to ensure seamless service delivery.

The ideal candidate is a seasoned technologist and visionary with experience in leading strategy and execution of application services for Insurance and Financial industry.

Responsibilities

• Strategic Leadership:
  Drive the transition and execution of IT Enterprise vendor consolidation.
• Service Improvement:
  Identifying areas for improvement in service delivery and implementing strategies to enhance efficiency and quality.
• Performance Monitoring:
  Tracking and analyzing service performance metrics, identifying areas for improvement, and implementing corrective actions.
• Collaboration & Stakeholder Engagement:
  Partner with business, IT, and vendor teams to ensure solutions meet enterprise needs.
• Team Leadership:
  Manage and oversee highly distributed team 3rd party resources.
• Working with the CRBG IT leadership team to embrace contemporary ways of working, attract and develop talent across the firm and leverage economies of scale and shared capabilities.

Skills And Qualifications

• Business / Industry Knowledge:
  Demonstrates an understanding of the insurance, financial services industry, especially the life and annuities space and wealth management segments.
• Technical Acumen:
  Strong understanding of IT software applications, delivery execution and production support.
• Strategic Positioning:
  Helps defined business strategy and data strategy by understanding what’s possible with technology and identifies solutions that support enterprise strategy, impact critical business outcomes, and drive organizational success through the evaluation of internal and external business contexts.
• Cultural Adaptability:
  Values and consider the perspectives of diverse parties in a global context. Is a role model and organizational leader.
• Critical Thinking:
  Able to identify, anticipate and prevent businesses problems and match an appropriate solution;
  Demonstrates intellectual curiosity identifying or anticipating issues within the client base and the ability to match an optimal solution.
• Decision Quality / Risk Mindset:
  Demonstrates good judgement and knows when to involve others;
  Uses data, logic, analysis, and experience to make evidence-based decisions.
• Learning Agility:
  Demonstrates a progressive growth mindset through an ability and willingness to learn from experiences and new…