Solutions Consultant, ServiceNow; Houston, TX; Hauppauge, Long

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Solution Consultant provides technical pre‑sales partnership with Contender AE’s throughout their respective regions and provides prospective customers with product and solution advice during the pre‑sales cycle. The Solution Consultant will participate in the acquisition and retention of customers by utilizing world‑class technical pre‑sales solution consulting techniques to communicate the value, business outcomes, and technical requirements of our Service Now offerings.

This role will allow remote capability in one of the following locations (Houston, TX and Hauppauge, Long Island) but is expected to travel up to 10% of the time in the territory area visiting customers and Presidio and Service Now sellers.

• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Interview customers both face to face and remotely to uncover their technology and business needs.
• Keen attention to detail and the ability to listen and ask probing questions to fully understand the customers problems in order to craft a solution leveraging Contender products.
• Assist the sales personnel in the qualification of customer needs.
• Lead non‑technical discussions with your customers to help define business objectives that technology products can address and what the value of those objectives are.
• Lead process, organization change management, utilization and adoption discovery sessions with customers.
• Sell the value of our solution, not the features and functionality of the products.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via MS Teams.
• Have a deep understanding of the Service Now platform so you can be consultative and provide customers guidance and best practices in designing their solution.
• Respond to Request for Information, Proposal, and SOW documents.
• Stay current on product developments and releases.
• Ability to reduce complexity in order to create a simple OOO solutions when available.
• Stay current on competitive analyses and understand differentiators between the company and its competitors.
• In conjunction with Sales Personnel, PMO and Delivery, conduct transition briefing—communicate commitments, expectations etc. in preparation for deployment.

• Bachelor’s Degree or the equivalent work experience and/or military experience.
• 7-10 year's product solutioning experience.
• 2-4 years pre‑sales solutioning experience is a plus.
• Hands‑on knowledge of Service Now and primary modules.
• Ability to deliver roadmaps for customer planning purposes.
• Experience working with and selling to large enterprises (5000+ employees).
• Proven technical aptitude in learning new technology and solutions quickly.
• Relevant pre‑sales experience with major hardware/software or services vendors.
• Mastery of the sales process and trusted advisor for account representative.
• Proven experience in one or more of the following areas: ITIL, Service Management, Asset Management, IT Management, Process Management.

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI‑driven analytics, cloud solutions, cybersecurity, and next‑gen infrastructure, we enable businesses to stay ahead in an ever‑evolving digital world.

Here, your impact is real. Whether you’re harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data‑driven transformation, you’ll be part of a team that is shaping the future.

Let’s redefine what’s next—together.

At Presidio, speed and quality…