Senior Business Analyst

Senior Business Analyst page is loaded## Senior Business Analyst locations:
Houston time type:
Full time posted on:
Posted Todayjob requisition :
JR102445
*
* Job Title:

** Senior Business Analyst
** Contract Type:
** Permanent
* *** Time Type:
**** Full time
*
* Job Description:

** Key Tasks:
* Support the Product owner to deliver all key features for the Power Desk Front-to-Back (System setup, Enhancements, System upgrades, UAT, bugs prioritization, testing, building new interfaces)
* Enhance and support in-house applications integrated with ETRMs
* Work together with a dedicated team developers to his/her stream as well as with Vendors
* Act as a 2nd level Support to worldwide users during their day-to-day tasks, escalate support when required to the Vendors or development team and ensure following-up with them
* Demonstrate service-oriented approach, an understanding of the business needs and be able to achieve and maintain high customer satisfaction ratings
* Manage client expectations effectively.
* Support Product Owner in reporting and backlog prioritization

Daily and Monthly Responsibilities
* Gather requirements across the group’s location and departments
* Run workshops with Business and IT
* Set up and model of new Power desk activities in OATI applications (web Trader, webCTRM) especially regarding power scheduling (in collaboration with traders, infrastructure, security, DBA and development teams)
* Write and maintain functional specifications (in Dev Ops)
* Work closely with developers on integration items, including design, testing and post-deployment support
* Report to the Product Owner the progress of your deliveries
* Document technical architecture, user guides, and handover to the Support team
* Train 1st level support and act as a 2nd level support on the modules you will be responsible for Profile/Key

Skills:

* Formal education, ideally at University level or equivalent level of certification and experience.
* At least 5 years working hands-on on an ETRM or CTRM as a Business Analysts or Application Support (QA, Support, In-House Development, working with Vendors)
* Experience in OATI applications, especially web Trader (nice to have)
* Good knowledge of Power Products and Derivatives on North American market
* Medium to Strong SQL, understanding of database design and Report generation within business applications
* Experience in working with API, FIX messages, especially with market data feeds from exchanges like ICE, CME, NODAL
* Experience of providing excellent Customer Service on a local and global user base. Strong Leader.
* Team player with ability to exercise flexibility, demonstrate initiative to ensure the business needs are met in a proactive manner with minimum supervision.
* Good interpersonal skills, especially communication, able to communicate technical solutions to non-technical users, in a multicultural working environment and able to cope in stressful/difficult/conflict situations in a serviced oriented manner.
* Highly organized and possess analytical and problem-solving skills.
* Be self-motivated and creative and able to work with minimum supervision.
* Fluent in English (spoken and written).
* General skills in ICT technologies.

Desirable

Skills and Experience:

* Certifications/experience on any of the following will be very useful:
Software design, development and testing methodologies /    concepts, Project management, ITIL., Technical certification
* Knowledge of Power queries and VBAIf you think the open position you see is right for you, we encourage you to apply!
*** Our people make all the difference in our success.**
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