Client Implementation Engineer Back End Level I

Houston

Full Time

• IRA with company matching
• Wellness resources
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

We are Growing and Hiring! We are actively hiring for a Client Implementation Engineer (Back-End) Level 1.

The ideal candidate will have experience in banking or credit unions, particularly those familiar with Reg E Dispute management processes and has a knack for back-end systems and a passion for problem-solving, and be ready to bring their technical expertise and banking knowledge to our company that values innovation, teamwork, and customer success.

About FINBOA:
At FINBOA, we are revolutionizing the way financial institutions manage compliance and streamline operations. Our SaaS solutions are designed to simplify complex processes while delivering exceptional value to our clients. Join us as we empower banks and credit unions to achieve operational excellence and regulatory compliance.

Position Summary:
The Client Implementation Engineer (Back End) - I supports the technical aspects of FINBOA’s client implementation projects, ensuring seamless integration and optimal performance during onboarding. This role involves database configuration, query optimization, and process automation, collaborating with cross-functional teams to deliver exceptional client experiences.

Key Responsibilities:

• Implementation Support: Configure and support technical back-end requirements for projects, including batch processing, data exporting/importing, and user acceptance testing (UAT).
• Collaboration: Partner with internal teams and clients to define and implement project-specific configurations.
• Compliance: Maintain compliance standards and manage change control processes for all implementation projects.
• Client Interaction: Communicate technical specifications, enhancements, and solutions to clients in a clear, approachable manner.
• Monitoring & Troubleshooting: Monitor batch processes, resolve errors promptly, and document software bugs for troubleshooting.
• Documentation: Develop and maintain technical documentation and contribute to the internal knowledge base.
• Resource Management: Use project management tools (e.g., Asana) to track tasks, timelines, and resource allocation.
• Cloud Deployment: Deploy and manage FINBOA solutions within Azure environments, ensuring compatibility with marketplace containerization.

What We’re Looking For:

Required Skills & Qualifications:

• High school diploma (required).
• 3+ years in customer-facing roles, such as technical support or customer success.
• 2+ years of experience in a SaaS environment, focusing on back-end support.
• Strong SQL skills, including writing and optimizing complex queries.
• Experience with Azure cloud services and implementing Azure-based solutions.
• Problem-solving and troubleshooting expertise with a keen attention to detail.
• Proficiency in task prioritization and agile methodologies.
• Excellent verbal and written communication skills.

Preferred Skills & Qualifications:

• Associate or bachelor’s degree or equivalent experience and certifications.
• Experience in banking or fintech, especially familiarity with Reg E Dispute management processes.
• Experience with project management tools like Asana.

Success Metrics:

• Deliver reliable, tailored solutions to achieve high client satisfaction scores.
• Maintain a 95%+ on-time delivery rate for tasks and projects.
• Optimize batch processing, database performance, and automation workflows, reducing error rates by 20%.
• Proactively communicate with teams and clients to align on project goals.
• Use SQL and Azure knowledge to troubleshoot and enhance processes effectively.

Why Join FINBOA?

• Be part of a dynamic team at the forefront of innovation in the financial services industry.
• Enjoy opportunities for professional growth and development.
• Collaborate with passionate, skilled professionals in a supportive work environment.
• Make a meaningful impact on the success of financial institutions across the country.

FINBOA is an equal opportunity employer.

FINBOA is a leading innovator in intelligent automation for community and regional banks and credit unions.

Leveraging more than 30 years of experience, FINBOA has created software solutions to reduce compliance cost and reputational risk by bringing together digital transformation, regulatory compliance, process automation and customer experience. Headquartered in Houston, FINBOA engages in partnership with financial institutions across the U. S. to achieve targeted business outcomes and peace of mind.