IT Desktop Administrator

IT Desktop Administrator

Carriage Services
, a leading provider in funeral & cemetery services, is hiring at our Houston, TX office. The role requires regular business travel up to 10% across U.S. sites.

Full‑time, $60,000+ annually.

As part of the distributed IT Service Delivery team, you will provide Level 2 Desktop Support, act as interface between IT, Service Desk, and internal customers, and reduce the burden on network, applications, and infrastructure teams.

• Day‑to‑day operation of IT support: call handling, incident management, asset management, access management, event management, problem management, and request fulfillment.
• Second‑level support and duty manager role interfacing with external Service Desk: monitoring, prioritization, categorization, documentation, processing, and distribution of all incoming requests/ incidents.
• Maintain and administer CMDB; document all relevant Configuration Items (CIs).
• Ensure compliance, protect and develop corporate standards and best practices; recommend changes as part of continuous service improvement.
• Install, deploy, and maintain end‑user environment: services, software, hardware, peripherals, printers, telephones, faxes, scanners.
• Execute day‑to‑day IT operational tasks across network and converged infrastructure, end‑to‑end monitoring of IT systems, escalation of performance deviations.
• Contribute to IT initiatives and projects under function heads for network services, server administration as required.
• Provide status updates and reporting for projects and operations; manage communication to local user communities.
• Promote standardization and service automation, ensure compliance with SOE, deliver harmonization and centralization of products and services.
• Participate in corporate cyber‑security agenda; execute assigned security tasks.

• Minimum four (4) years of professional service and support experience in a corporate environment, supporting C‑Level executives and administrative staff on‑site.
• Experience in enterprise environments interacting with multicultural employees.
• Strong customer‑service orientation.
• Excellent interpersonal and professional communication skills.
• Excellent oral and written English skills.
• Foundation ITIL service management certification and strong understanding of ITSM best practices.
• Vendor certifications such as Cisco (CCENT/CCNA) and Microsoft (MCP) are a plus.
• Proficiency with Microsoft desktop support (Office suite, Office
  365, Windows 10).
• Experience with desktop applications deployment (ZScaler, Microsoft Edge, etc.).
• Hardware installation and support (printers, computers, servers, switches, peripherals).
• Understanding of networking fundamentals (LAN, WAN, TCP/IP).

Must be able to lift, push, or move 50 lbs.

Carriage Services is an equal‑opportunity employer. Referrals may increase your chances of interviewing.