Deskside Support Administrator

Deskside Support Administrator – Infosys

Location:

Houston, TX. Join Infosys as a Deskside Support Administrator to provide end‑user IT support for software, hardware, operating systems, Microsoft Office, and application installation & troubleshooting.

Responsibilities

• Support end users with Windows 10/11 and desktop/laptop issues.
• Image laptops and install applications as requested.
• Maintain lifecycle management of end‑user computing assets and inventory of spares.
• Set up and support conference rooms; troubleshoot Teams conferences, cameras, projectors, and other devices.
• Assist vendors with warranty repairs and equipment maintenance.
• Provide executive support for client.
• Contribute to the development of guidelines and procedures for modern workplace management and user experience.

Qualifications

• Located within commuting distance to Houston, TX, or willing to relocate; may require travel within the US.
• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience.
• At least 2 years of Information Technology experience.
• At least 2 years of experience in EUC Support (End‑User Compute – Deskside Support).
• Authorized to work in the United States without employer‑based visa sponsorship.
• Hands‑and‑feet support for end users to maintain laptops, desktops, printers, and peripherals.

Preferred Skills

• Analytical, communication, planning, and coordination skills.
• Good customer handling skill and prior experience in concierge (VIP Users) support.
• Knowledge of SCCM client installation & troubleshooting, networking, and Active Directory.

Benefits

• Medical/Dental/Vision/Life Insurance.
• Long‑term/Short‑term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

The job requires sitting and working at a computer for extended periods, communication by telephone, email or face‑to‑face, and may involve travel as per the job requirements.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, or related medical conditions, protected veteran status, or disability. 

Entry level

Full‑time

Information Technology

IT Services and IT Consulting