Sr IT Network Administrator

Job Summary

Community Health Choice, Inc. (Community) is a non‑profit managed care organization licensed by the Texas Department of Insurance. The Senior IT Network Administrator is critical in managing the day‑to‑day operations and maintenance of the organization’s IT network infrastructure, including but not limited to switch strategy, network analysis tools, wireless strategy, load balancer strategy, firewall strategy, and network environments both on‑premises and in the cloud.

This role calls for an expert who utilizes advanced network analysis tools to monitor and ensure the reliability, performance, and security of Community’s IT networking systems. The Senior IT Network Administrator will architect secure, resilient, and scalable network solutions connecting corporate offices, regional locations, project sites, data centers, DR sites, and cloud infrastructure (Azure, AWS, or other platforms), collaborating closely with other IT teams to implement upgrades and enhancements aligned with Community’s strategic goals.

A high level of technical expertise, strong problem‑solving abilities, and effective communication skills are required to address and resolve network issues proactively.

• Plan and implement network, security, and other IT infrastructure related projects.
• Design and implement multi‑data‑center network strategies focusing on redundancy, high availability, and disaster recovery readiness.
• Oversee the configuration and management of switches, wireless access points, load balancers, and firewalls, ensuring optimal network performance.
• Lead the management of LAN, WAN, WLAN, load balancers, and firewall infrastructure.
• Serve as the primary escalation point for complex network and security issues.
• Troubleshoot and resolve network hardware, software, and circuit‑related incidents in collaboration with carriers and vendors.
• Work with IT team members to plan and implement network upgrades and enhancements to meet emerging needs.
• Lead IT network projects and assist with IT networking initiatives as a partner.
• Work closely with service desk personnel, infrastructure teams, and external partners to deliver high‑quality IT services.
• Manage and maintain enterprise firewalls, including Palo Alto features such as Wildfire, Global Protect VPN, threat prevention, and advanced security profiles.
• Utilize network analysis tools to monitor performance and identify potential issues before they impact operations.
• Analyze issues to determine an appropriate plan of action and communicate assessment findings and action plans to the appropriate individuals.
• Maintain documentation and assessments of LAN, WAN, WLAN, load balancers, and firewall infrastructure.
• Lead incident management of all LAN, WAN, WLAN, load balancer, and firewall issues.
• Create schedules and project timelines.
• Present to stakeholders reports on progress as well as problems and solutions.
• Take on any additional tasks as required to achieve network excellence.

• Associate’s degree or 8 years of relevant experience in lieu of degree required.
• ITIL certification required or must obtain within 6 months of hire.
• Bachelor’s degree preferred and CCNP, ACE‑4, PCNSE, or equivalent preferred.
• 6 years of network management including one or more of the following LAN, WAN, WLAN, load balancer, and firewall groups; examples include Cisco, Arista, Meraki, Avi, and Palo Alto.
• Software proficiencies:
  Microsoft Office (Word, Excel, Outlook).