Principal Technical Account Manager, Auth

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer's strategy for customer identity, workforce identity, and security posture while driving value in Okta's suite of products and, ultimately, retention at contract renewal.

This is an exciting opportunity for an experienced technical expert with strong leadership and change management skills to join the TAM team. This role specializes in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a highly strategic customer on their Auth0 implementation as a dedicated identity coach and strategic partner.

Building close relationships with both the business and technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role should exhibit a "team lead" level of expertise in both customer-facing service work and technical delivery. They exhibit expert-level conversational engagement around complex technical topics and take a deep interest in new subjects, while maintaining an educator or mentoring style in their areas of expertise. A clear confidence and embrace of new challenges should be ever present.

• Become an extension of our customer's business, gaining insights into their strategies, goals, and challenges - serving as their trusted identity coach
• Drive customer implementation success, remove roadblocks, and enable ongoing adoption by maintaining a deep understanding of the customers' solution and technical architecture
• Build and nurture long-term relationships with customer stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Drive operational excellence from planning through execution, ensuring timely delivery, efficient communication channels, and stakeholder alignment
• Lead targeted customer meetings with technical practitioners on identity solutions, technical guidance, and best practices
• Deep dive into customer health, utilization, and operational signals to anticipate risks and emerging trends, taking end-to-end ownership to drive actions that increase stability, value realization, and long-term customer success
• Drive collaboration with internal stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of the customer's identity journey
• Represent the voice of the customer, ensuring their needs and feedback shape the company's approach
• Act as mentor and subject matter expert in the team, coaching TAMs on strategic conversations and design patterns, industry specific learnings, producing…