IT Systems and Service Desk Specialist

Company Overview

Waste Resource Management, Inc. is a fast-growing environmental services company headquartered in Houston, TX, with expanding operations in Texas, Colorado, Florida, and Nevada. We are committed to innovation, sustainability, and the safety of our employees, communities, and the environment. Our culture is built on customer service, continuous improvement, respect, safety, compliance, and honesty.

Why Join Us?

• Make a meaningful impact in environmental sustainability.
• Be part of a growing company with career advancement opportunities.
• Work in a collaborative, inclusive, and safety-focused environment.
• Enjoy competitive compensation and comprehensive benefits.

Job Responsibilities

• Provide advanced technical support for office applications, hardware, and connectivity issues (desk-side and remote).
• Administer and maintain Windows Server environments (2016–2025).
• Manage Active Directory, Entra , and Office 365 licensing.
• Support Microsoft 365 applications:
  Exchange Online, Teams, SharePoint, One Drive.
• Configure and deploy workstations; manage remote access technologies.
• Support business-specific applications (e.g., ERP, route management software).
• Facilitate employee onboarding/offboarding (user identity, email, data management).
• Troubleshoot LAN and network connectivity issues.
• Provide support for printer and copier systems.
• Maintain documentation and task tracking in ticketing systems.
• Ensure compliance with company IT policies and procedures.
• Other duties as assigned.

Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, Network Administration, Cybersecurity, or related field (or equivalent experience).
• 3–5 years of IT support or systems administration experience.
• Proficiency in Windows 10/11 and PC hardware troubleshooting.
• Experience managing Active Directory, Entra , and Office 365 licenses.
• Familiarity with Microsoft Intune / MDM and remote support tools.
• Basic understanding of Windows Server (2016–2025) and Exchange Servers.
• Fundamental LAN/network troubleshooting skills.
• Strong documentation and self-management abilities.
• Preferred certifications:
  CompTIA A+ / Network+, Cisco CCNA / CCENT1/2, Microsoft MD/MS-102.

Physical Requirements

• Ability to lift and carry equipment up to 40 lbs.
• Ability to bend, kneel, and reach for hardware installation/troubleshooting.
• Comfortable sitting or standing for extended periods.
• Occasional travel between office locations or remote sites.
• Use of hands/fingers for tools, computers, mobile devices.

Equal Employment

Waste Resource Management, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We comply with the ADA and provide reasonable accommodations for qualified applicants and employees.

Compensation And Benefits

Competitive salary based on experience. Benefits include:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and certification support
• Wellness programs and employee assistance