Production Engineer- Salesforce

Responsibilities

• Manage SRM solutions within Salesforce to improve supplier collaboration and visibility.
• Maintain CEP solutions in Salesforce to elevate customer interactions and experiences.
• Manage STRATUS for Salesforce to streamline CRM and sales processes.
• Promptly address and resolve technical issues to maintain the smooth and efficient functioning of Salesforce applications
• Continuously monitor and implement the latest Salesforce features and best practices to improve system performance and user activity, while identifying and resolving bottlenecks.
• Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.
• Participate in incident response activities, including root cause analysis and post-incident reviews.
• Monitor the performance and health of Salesforce resources using tools such as Cloud Watch and Dynatrace.
• Maintain comprehensive documentation of support processes, incident resolutions, and cloud configurations.
• Collaborate on designing scalable architectures, implementing CI/CD pipelines, and troubleshooting application issues
• Monitor system health, perform regular maintenance, and respond to incidents

• Salesforce Certified Advanced Administrator.
• Bachelor's degree in information technology or a related field.
• Deep understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and custom applications.
• Ability to efficiently develop, optimize, and troubleshoot SOQL queries for accurate data retrieval and reporting.
• Expertise in automating deployments, managing CI/CD pipelines, overseeing release management, and optimizing Dev Ops performance using Copado.
• Understanding of network architecture and protocols within cloud environments.
• Understanding of ITSM processes.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.

AI TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. AI TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters.

Nor will AI TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract