Field Service Dispatcher Technician - Houston; IAH Airport

Field Service Dispatcher Technician - Houston (IAH) Airport

Apply for the Field Service Dispatcher Technician - Houston (IAH) Airport role at ESP Global Services.

As the Field Services Dispatcher Technician (Part‑Time 0‑20 hours), you will ensure continuity of service for all components of the airport passenger processing system and resolve technical issues, including complex problems requiring specialist knowledge.

• Carry out regular routine and preventative maintenance on passenger processing equipment.
• Respond to all customer incidents and service requests from the Global Service Desk and resolve user faults within agreed SLAs.
• Troubleshoot and resolve airline host and connectivity issues.
• Maintain a high level of communication with colleagues and senior staff; provide timely updates to the Global Service Desk.
• Offer on‑site training and coaching to airport technicians to enhance their incident resolution skills.
• Identify required spares and advise the Global Service Desk, ensuring incidents are updated accordingly.
• Conduct regular floor‑walking and proactive line‑of‑sight checks to identify and resolve issues before they become incidents.

• 1–2 years of experience supporting Microsoft Desktop software onsite or remotely.
• 1–2 years of experience using a ticketing system.
• 1–2 years of experience with network protocols, server hardware and configurations.
• Previous airport technical support experience preferred.
• Good verbal and written communication skills.

• Able to lift or push 20–50 pounds of equipment when needed.
• Able to stand or kneel for extended periods.
• Able to use mechanical tools.

Motivated to develop your career in an IT Airport group, supported by a strong learning and development culture, you are passionate about delivering service excellence and enjoy working in a variety of end‑user environments.

Personal and professional development:
Unlimited access to a wide range of professional and personal training to help you progress in your career.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness, valuing diverse backgrounds and perspectives.

• Parking at location.
• Tools.

ESP Global Services has been providing customized 24/7 global IT support solutions since 1992, offering day‑to‑day support through onsite and visiting engineers and a multilingual service desk that manages over 1,000 tickets a day for more than 200 customers. We deliver customer‑centric, targeted, and tailored IT support solutions for the aviation industry and beyond, supported by ISO 9001, ISO 20000, and ISO 27001 certifications.

ESP Global Services is an Equal Opportunity / Affidavit Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.