Technology Support Lead - IAM & AWS

Technology Support Lead

Base pay range: $/yr - $/yr

J.P. Morgan is seeking a Technology Support Lead in the Commercial and Investment Bank to innovate and refine technology operations, impacting the core of our business services.

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the firm’s business operations.
• Oversee the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security.
• Develop and implement comprehensive strategies for onboarding and supporting IAM applications (e.g., Forge Rock, Ping Identity).
• Ensure all processes and solutions adhere to regulatory requirements and internal policies, maintaining robust compliance and security standards throughout the IAM lifecycle.
• Lead design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience.
• Collaborate with engineering, product, security, and business teams to align production management initiatives with organizational goals.
• Establish and monitor key performance indicators (KPIs) for production systems, driving proactive incident management and root cause analysis.
• Collaborate with technical experts, stakeholders, and team members to resolve complex problems.
• Champion automation and Dev Ops practices to streamline operations and reduce manual intervention.
• Monitor service level indicators and utilize service level objectives to proactively resolve issues before they impact customers.
• Track industry trends and emerging technologies, recommending enhancements to production management practices.

• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience managing applications or infrastructure in a large-scale technology environment both on-premises and in the public cloud.
• Proficient with observability and monitoring tools and techniques (Geneos, Dynatrace, Grafana, Splunk) and configuring, integrating, and analyzing metrics.
• Proficient in Python scripting.

• AWS certifications (Solutions Architect, Security Specialty).
• Experience in financial services or highly regulated industries.

Mid‑Senior level

Full‑time

Information Technology