Part-Time, PC Technician II

Overview

Part-Time, PC Technician II at Inside Higher Ed

Location:

LSC-Tomball

Job

Regular, Part-Time

Commitment to Mission:
This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Lone Star College recognitions:
The Chronicle of Higher Education s Great Colleges to Work For recognizes colleges that create great workplaces and investigates factors influencing organizational culture in higher education. Lone Star College has been recognized in multiple categories.

Lone Star College-Tomball:
Location address 30555 Tomball Parkway, Tomball, TX 77375. LSC offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education. LSC comprises eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College. LSC-Tomball offers a wide range of programs and is a leading college in health sciences.

It is the founding college of the life

PATH program and collaborates with Harris County Public Library; an early college high school is offered with Tomball Independent School District.

Job Description

PURPOSE AND SCOPE: The Technician II supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The Technician II troubleshoots problem areas in a timely and accurate fashion and provides end user training and assistance where required.

Essential Job Functions

• Work with end users to identify and deliver required PC services
• Act as a liaison and provide training and support to end users and staff on computer operations and other issues
• Install, configure, test, maintain, monitor, and troubleshoot level I & II end user workstation hardware, networked peripheral devices, and networking hardware products
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products
• Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
• Receive and respond to incoming calls, texts and/or e-mails regarding PC and/or hardware problems
• Help maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment
• Document instances of hardware failure, repair, installation, and removal
• Construct, install and test customized configurations based on various platforms and operating systems
• Perform PC hardware and peripheral equipment improvements, upgrades, and repairs
• Maintain up-to-date knowledge of hardware and equipment contracts
• Responsible for other reasonable related duties as assigned

Knowledge,

Skills And Abilities

• Excellent technical knowledge of network and PC hardware
• Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required
• Ability to operate tools, components and peripheral accessories
• Ability to read and understand technical manuals, procedural documentation and OEM guides
• Background of strong customer service orientation
• Strong written and oral communication skills
• Self-motivated and directed
• Keen attention to detail
• Skilled at explaining technical subjects to non-technical as well as technical customers
• Has expertise in principles and concepts underlying an area of IT
• Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
• Has in-depth understanding of the different aspects of the College’s purpose and operations (academic; research; administrative)
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Has some awareness of external trends and best practices
• Demonstrates flexibility and discretion in negotiations with customers and/or colleagues
• Ability to seek opportunities and set some goals for own development
• Ability to follow team and OTS procedures, but regularly evaluates those procedures
• Ability to know and follow standard operating procedures

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Schedule And Conditions

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office…