Field Service Technician- Houston, TX

BASIC FUNCTION

• Performs field service of Stryker Communications product line installed at the customer site
• Troubleshoots and repairs complex technical issues
• Maintains quality records post servicing of equipment and performs quality checks on Stryker Communications product line post service

• Will work independently with guidance and tasking from Team Lead and/or FSM
• Follows written procedures for troubleshooting and maintenance of mechanical, electrical and electronic systems
• Documents process of technical support from initiation of call through problem resolution including all quality records involved
• Interacts with Operations and R&D to solve complex issues
• Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting
• Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department
• May conduct training for new hire personnel and on-site hospital bio medical and nursing staff; interacts with customers with regard to post market surveillance activities
• Responsible for staying current with all Compliance Wire training with none past due
• Other duties as assigned by manager
• Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met

• Heavy work:
  Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects
• Must be able to review printed materials
• Must have demonstrated fine motor skills
• Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.)
• Ability to work with large pieces of equipment

• Effective reading and writing skills
• Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment; must be able to follow and explain detailed instruction, troubleshooting and inspection procedures
• Must be able to complete detailed documentation accurately
• Must be able to logically diagnose issues and systematically solve problems
• Must be able to travel

• 2 years installation or production line experience with Stryker Communications or 2-3 years industry experience with relevant field service experience
• Effective interpersonal and communication skills; must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel
• Ability to prioritize issues
• Computer literate
• Functional with Microsoft Office including Excel and Word
• Ability to learn new systems and technologies quickly
• Basic electronic and mechanical aptitude
• Skilled at cable termination of all standard digital and analog industry connectors
• Knowledge of video, audio and data communications systems
• Knowledge of OR etiquette and basic hospital procedure

• Associate’s degree, technical degree, or Bachelor’s Degree preferred
• AV or IT background or Medical Equipment experience in OR lights and ceiling mounted equipment

Pay rate will not be below any applicable local minimum wage rates.