Mobile Plan Administrator

Overview

Mobile Plan Administrator (053836) – Regional assignment for resource trained in mobile plan administration, mobile network enhancements, vendor coordination and end-user support escalations.

• Provide end-user escalation support for mobile plan issues and change requests, mobile coverage questions, and office-based network enhancement support.
• Coordinate with vendors within North America (Capgemini/Altran) for mobile plan administration and related activities.
• Travel to North America office locations as required to support mobile network enhancement installations.
• Ensure time zone coverage aligns to North America hours (10am CST to 7pm CST) with potential for weekend coverage during escalated support.
• Support transition of current resource to a full-time role within the team; opportunities aligned to extending employment to a current intern from the Digital Academy.
• Support work during US time zones and on-call on weekends.
• Provide on-site support for existing and new build office mobile network enhancements.

Current resource departing the team for another Capgemini opportunity, thus opening a full-time role within the team.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.