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IT Project Manager IT Consultant

Service Delivery Manager - Sdm

Job in Houston, Harris County, Texas, 77246, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Position: SERVICE DELIVERY MANAGER - SDM

Service Now Lead

5+ years of experience in Service Now platform working in different modules like CSM, ITSM, ITOM, GRC, etc.

Responsibilities:
  • Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration & configuration, testing, and end-user support.
  • Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.
  • Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.
  • Contribute to the delivery of recurring platform releases.
  • Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.
  • Contribute to and assist in managing the roadmap for customer support & service technology enhancements.
    • Qualifications and

    Experience:

  • Hands-on experience with Service Now configuration in one or more of the following areas:
    Customer Service Management (strongly preferred), IT Service Management (ITSM), and IT Operations Management (ITOM).
  • Minimum of five (5) years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.
  • Hands-on experience with Service Now platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.
  • Integration of Service Now into a complex information technology eco-system, including back-office applications such as Salesforce, Informatica, ERP, etc.
  • Success using agile principles to deliver great business outcomes through technology. Jira experience a plus.
  • Demonstrated experience working with a managed service provider to partner on delivery.
  • Strong written, verbal, and listening communication skills: articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.
    • #J-18808-Ljbffr
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