ServiceNow Presales Solutions Lead

Position: [ServiceNow Presales] Solutions Lead
TCS is looking for passionate individuals in the role of Presales & Solutions Lead to join our Service Now Practice. This individual will work on solutions using Service Now products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions. The Lead;

• is expected to develop, present TCS services capabilities and tailor-made solutions to address customers business requirements.
• should bring Service Now expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements
• would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives

Responsibilities:

• Drive sales and solution activities, solution designing, and project planning
• Contribute to project strategy and deliverable planning
• Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
• Evolve business solutions, articulate as appropriate to client audiences
• Provide product demos and support proof of concepts as required
• Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
• Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
• Develop and share reusable assets that can be readily applied to new opportunities

Required Skills:

• 10+ years of overall IT experience with 3+ years' experience in Service Now presales.
• Experience in ITxM, CMDB, CSDM and Discovery
• Exposure to HRSD, CSM, FSM, IRM Gen AI, Agentic AI & other industry specific solutions
• Technical knowledge in the following areas:
• Service Now Platform, workflows, Integrations
• Service Now implementation experience
• Knowledge of Service Now Managed Service Provider (MSP) model and Service Now Licensing.
• Service Now certified along with pre-sales accreditations, (
  
  Required:
  
  CSA/CIS, Preferred: CAD/CMA).
• Able to mentor, build teams, work in a team, work independently.

Soft skills:

• Good oral and written communication skills
• Ability to proactively propose alternate solutions to the customer as and when needed
• Good organizational and inter-personal skills to communicate with business stakeholders
• Self-driven, motivated and results orientated
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Travel:

- Willingness to travel as necessary

Salary Range: $153,600-$237,200 a year

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