ServiceNow Project Manager--Houston, TX

Service Now Project Manager
Location:
Hybrid Houston, TX

Following rapid expansion of new client initiatives, the practice is seeking a skilled Service Now Business Process Consultant / Analyst with strong Service Now and experience and process knowledge to join our dynamic solutions team.

Role and Accountabilities: This opportunity will suit a motivated Project Manager with a demonstrated record of leading Service Now initiatives and successfully building client relationships and contributing to account growth and health. The successful candidate(s) will be responsible for, but not limited to, the following duties:

• Manage the full lifecycle of the Service Now implementation project, from initial planning and design to deployment and post-implementation support.
• Develop detailed project plans, including scope, timelines, resource allocation, and budget management.
• Lead and motivate project teams, ensuring effective collaboration and communication across various departments and technical disciplines.
• Implement project management best practices, utilizing both Agile and Waterfall methodologies as appropriate.
• Proactively identify project risks and issues, developing and implementing effective mitigation strategies.
• Ensure that the project meets all quality standards and aligns with the client's business objectives and IT strategy

Qualifications:
Skills and Experience Requirements:

• Bachelor's degree in IT, Business, or a related field.
• Professional certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), and Service Now certifications are preferred.
• A minimum of 4-6 years of experience in project management, with specific experience in managing Service Now implementations.
• Strong knowledge of project management principles, methodologies, and tools.
• Experience in managing end-to-end IT service management projects, including system migrations and integrations.
• Excellent organizational, communication, and leadership skills, with the ability to handle multiple tasks simultaneously under tight deadlines
• Familiarity with ITIL processes and a solid understanding of IT infrastructure and operations.

Preferred:

• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities

#DICE