QA Lead, IT​/Tech, Systems Analyst

The Quality Assurance (QA) Lead will serve as the driver in ensuring the highest standards of quality across all projects and initiatives, particularly those impacting the airline industry. This role involves developing and managing QA processes, leading testing efforts, and collaborating with various departments to ensure that all software applications, systems, and IT services meet specified requirements and quality benchmarks.

Responsibilities:

Leadership and Team Management:

• Lead, mentor, and develop a team of QA engineers, analysts, and testers to deliver high-quality products.
• Coordinate and allocate resources across various projects, ensuring timely delivery and quality standards.

QA Strategy and Process Development:

• Develop, implement, and refine QA strategies, processes, and methodologies to support the continuous improvement of solutions.
• Collaborate with developers and business stakeholders to establish QA objectives, testing scope, and success criteria.

Test Planning and Execution:

• Oversee the creation of comprehensive test plans, test cases, and test scripts to ensure all systems are thoroughly validated.
• Manage the end-to-end QA lifecycle, from requirements analysis to post-deployment validation.

Quality Metrics and Reporting:

• Define and track key performance indicators (KPIs) related to software quality and performance.
• Provide regular status updates and quality metrics reports to senior management and stakeholders.

Collaboration and Communication:

• Work closely with development, operations, and business teams to ensure seamless coordination and alignment on QA objectives.
• Facilitate cross-functional communication to ensure transparency and resolve issues related to software quality.

Continuous Improvement:

• Evaluate new testing tools, technologies, and processes to improve overall efficiency and effectiveness of the QA function.
• Promote a culture of continuous improvement, ensuring that feedback is integrated into future projects.

Required Qualifications:

Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Relevant certifications (e.g., ISTQB, Six Sigma, Agile/Scrum certifications) are a plus.

Experience:

• Minimum of 5 years of experience in software testing/QA, with at least 2 years in a leadership or managerial role. Proven experience with manual and automated testing tools (e.g., Selenium, Postman, Ready
  
  API, etc.).
• Testing within a technical development environments on complex business applications
• UI, Mobile App, and/or API Testing Experience
• Ability to adapt to a changing environment

Preferred Qualifications:

• Experience in airline information systems environment
• Bilingual (Spanish)
• Azure Dev Ops/Studio Online

Technology Skillsets:

• Experience with cloud computing (e.g., AWS, Microsoft Azure) and Dev Ops practices.
• Expertise in database management and testing, with knowledge of relational databases (e.g., MySQL, SQL Server, Oracle) and experience with database testing.
• Familiarity with ETL processes and testing of data pipelines.
• Proficiency with automated testing tools such as Postman, Selenium, JUnit, TestNG, and Appium.
• Experience in performance testing using tools like Load Runner or JMeter to ensure high availability and reliability in a 24/7 airline environment.
• Understanding of security testing, particularly in highly regulated industries like aviation.