Lead TQM Utilities

Requisition

Work Area:
Consulting and Professional Services

Expected Travel: 0 - 50%

Career Status: Professional

Employment Type:

Regular Full Time

Career Level:

T4

Hiring Manager:
Cesar Futema

Recruiter Name:
Lucy Emmerson

Additional Locations:

What you'll do

As the Lead TQM, you will:

* Lead Premium Engagement program

* Support or execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics

* Support or execute engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams

* Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery

* Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops

What you bring

* Strong SAP business and technical solution architecture expertise.

* 10+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.

* Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.

* SAP project management, value management, and quality management practices

* Experience leading design, implementation, and change management projects

* Pre-sales, Solutioning, Procurement, Contract Life cycles, Contract Renewals, and Customer Retention experience

* Experience working with c-levels, senior leaders, influencers, and trusted advisors

* Strong facilitation, negotiation, and de-escalation skills

* Bachelor or Master's STEM Degree:
Science, Tech, Engineering, Math or equivalent experience in the field of technology

* Experience with Utilities industry is highly desirable

Meet your team

SAP Lead Technical Quality Manager is a key member of the Customer Success organization and works with customers with Premium Engagement contracts and is responsible for the overall delivery of contracted services

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:  Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees:
Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified…