Technology Specialist III, Network Administration

Classification:
Admin/Prof

Exemption Status/Test:
Exempt/Computer Professional

Job Grade: 5

Department:
Data Center and Network Solutions

Reports To:

Director

Job Goal:

Provide primary support for LAN/WAN network services and coordinate departmental/facility-wide IT operations and projects. Provide mentoring and coaching for junior members of the DCNS team. Evaluate current infrastructure services and provide recommendations for improvements.

Qualifications:

Education

* Bachelor's degree in Information Technology or 10 years of experience that is directly related to the major job responsibilities

Certification/Licensure

* CCNA or equivalent

Experience

* Five years of experience in supporting and troubleshooting a multivendor switched network infrastructure

* Recent hands-on advanced experience supporting firewalls & routers (Cisco/Palo Alto) including VPN, IPSec tunnels, ACLs, BGP, OSPF, LAN/WAN, MPLS

* Two years of experience in supporting Palo Alto firewalls

* Three years of recent experience in Cisco IOS deployments

* Three years of experience in directly procuring, configuring, and deploying of network devices

* Three years of recent experience troubleshooting LAN/WAN connectivity issues using sniffers and network monitoring tools such as Solarwinds or similar tool

* Three years of experience in troubleshooting Layer 3-7 protocols related to network connectivity

* One year of recent experience installing and supporting point to point virtual private networks and secure FTP technologies

* Two years of experience in supporting wireless technologies

* Three years of experience in managing internal and external DNS zones

* Two years of experience in managing and supporting infrastructure security

Major Responsibilities:

* Professional demeanor to be able to interface with internal and external clients in furthering Region 4 ESC technology services.

* Utilize excellent customer service skills toward the support of internal and external clients.

* Provide expertise and oversight of building wireless infrastructure including, but not limited to, firmware upgrades and security audits.

* Provide primary support and guidance for enterprise systems including, but not limited to, DNS, Content Filtering, Palo Alto Firewall, and Cisco Switches.

* Provide expertise and oversight of the building's firewall and DMZ infrastructure, including, but not limited to, VPN access, client configurations, ACLs, and Cisco iOS configuration version control.

* Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with other departments on network impacts to the environment

* Provide expertise and oversight of activities surrounding the operational efficiency of network hardware and software using ITIL and PMP guidelines and industry-best practices.

* Work in a team environment to accomplish departmental and business-related goals.

* Continue to achieve certifications within job responsibility areas to maintain proficiency in job-related

* Document systems in accordance with Region 4 ESC ISO standards and post for DCNS and Region 4 ESC personnel to use as standard operating procedure

* Identify, analyze, research, and recommend changes to infrastructure, procedures, and processes to enhance productivity, efficiencies, and

* Initiate, lead, and complete enterprise-wide projects in a timely and cost-efficient

* Work collaboratively with other external resources to further Region 4 ESC and DCNS projects and

* Provide secondary support and guidance for enterprise systems including, but not limited to, Exchange, Email Security, ADFS, M365 Administration, Active Directory, Virtualization, Backups, Patching, Physical Servers, and Storage.

* Provide support and strategic improvements to Region 4's disaster recovery program to include data replication technologies.

* Provide assistance and technical guidance to the advancement of Region 4's computing environment.

* Provide support and guidance to the advancement of AWS and Azure network environments, external systems hosted by Region 4, and to the systems residing in our districts.

* Serve as the lead technical position in the development of Region 4 ESC-related internal and external infrastructure.

* Coordinate timelines, financials, and project milestones with the DCNS Director and other Region 4 ESC.

* Mentor and coach junior personnel on technical best practices.

Supervision/ Personnel Management:

None

Physical Demands/Environmental Factors/Mental Demands:

Frequent use of standard office equipment; prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting; repetitive hand motions (keyboarding and use of mouse); occasional light lifting and carrying (less than 20 pounds); required on-call rotational status for weekend, evening and holiday coverage.; occasional statewide travel; work with frequent interruptions; maintain emotional control under pressure.