Senior Manager - IT ETRM Systems

Energy Transfer, recognized by Forbes as one of America’s best large employers, is dedicated to responsibly and safely delivering America’s energy. We are driven to inspire our employees to create superior value for our customers, our investors, a sustainable future and giving back to the community where we have long-standing commitments to causes including MD Anderson Children’s Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House and many more.

We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits, 401(k) match with additional profit sharing, PTO and abundant career opportunities.

Come join our award winning 12,000 strong organization as we fuel the world and each other!

The IT ETRM Manager is responsible for leading a team of IT functional analysts who support and maintain two instances of Right Angle. This position will work closely with the IT ETRM Technical Manager on common team goals, operational efficiencies and work collaboratively on support and development initiatives. This key leadership position requires the ability to develop an effective team, manage multiple initiatives, build/maintain strong business relationships, and facilitate positive and solution-oriented discussions with key cross functional business stakeholders.

• Providing functional, configuration and modeling expertise in Right Angle for bulk/lease crude, NGLs and refined products
• Assigning, prioritizing, working and managing user incidents and requests while ensuring OLA targets are met
• Facilitating weekly status meetings with business to review and prioritize open incidents and
• Escalation point for after hours support and responsible for managing the team’s on call schedule
• Establishing overall team initiatives and individual team member goals
• Writing annual team member performance evaluations as well as HR communications
• Responsible for vendor issue escalations and communications
• Working closely and collaboratively with internal audit, IT applications/infrastructure and security teams
• Adheres to, enforces, and champions the IT Governance programs (e.g. incident/change management

• Bachelor’s degree preferably in Information Technology, Information Systems or related area
• 10+ years of Right Angle support or implementation experience
• Experience managing and leading teams (full-time employees and contractors), with a demonstrated ability to navigate complex and cross-functional organizations
• Expertise in front to back office data flow in Right Angle, including Trade Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements
• Working knowledge of industry leading corporate and financial systems (SAP, Salesforce, SharePoint, etc.)
• Knowledge of the software development life cycle (SDLC), application architecture, project management, software integration, data management/governance, business intelligence, and/or business process analysis
• Experience with waterfall and agile development methodologies
• A strong understanding of SQL and relational databases
• Demonstrated ability to work under pressure and meet tight deadlines while still maintaining high quality standards
• Ability to quickly identify and implement solutions for complex problems
• Familiarity with ITIL concepts and change management procedures
• Strong written and verbal communication skills with an aptitude for problem solving
• Must be able to efficiently direct work activities and independently resolve issues
• Demonstrated experience leading and mentoring teams

• Knowledge of the midstream (upstream, downstream) energy industry

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions.
• This position is onsite in our Houston, TX office.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Up to 10% travel to Dallas, TX, Houston, TX or Newtown Square, PA is required.