Customer Success Manager

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is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.

We are seeking a highly motivated Customer Success & Implementation Specialist to ensure a seamless onboarding experience, deliver hands‑on software training, and support our clients’ ongoing success with the Price Easy platform.

• Lead and coordinate onboarding and implementation of Price Easy solutions for new clients.
• Collaborate with cross‑functional teams (sales, product, engineering) to ensure timely and smooth deployments.
• Understand client‑specific goals and configure the platform accordingly.

• Deliver engaging, tailored training sessions (virtual and onsite) to users ranging from analysts to senior executives.
• Create and maintain user guides, training videos, and help center documentation.
• Provide hands‑on support during the onboarding phase to ensure adoption and confidence in using the platform.

• Serve as the primary point of contact for assigned clients, ensuring satisfaction and engagement.
• Monitor usage metrics, identify areas for improvement, and proactively recommend solutions to help customers extract maximum value.
• Facilitate regular check‑ins, performance reviews, and strategic sessions to reinforce ROI.

• Provide first‑line support on product‑related questions, configurations, and usability.
• Escalate technical issues to product or engineering teams with proper documentation.
• Ensure timely resolution and follow‑up for customer‑reported issues.

• 3+ years experience in customer success, implementation, or training roles in a SaaS or enterprise software environment.
• Strong knowledge of SaaS platforms, preferably with experience in retail, analytics, or pricing software.
• Excellent communication and presentation skills, with the ability to explain technical concepts in simple terms.
• Comfortable conducting live demos and training for both small and large groups.
• Self‑starter with outstanding project management, organizational and interpersonal skills.

OTE: $125,000 - $140,000. (Base $80,000 to $110,000 + Variable Bonuses + Commission)

This is 100% work from Office Position in Houston. If this does not work for you, PLEASE DO NOT APPLY

Health, dental, and vision benefits