ServiceNow Presales Solutions Lead

Position: [ServiceNow Presales] Solutions Lead
TCS is looking for passionate individuals in the role of Presales & Solutions Lead to join our Service Now Practice. This individual will work on solutions using Service Now products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions. The Lead;

* is expected to develop, present TCS' services capabilities and tailor-made solutions to address customers' business requirements.

* should bring Service Now expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements

* would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives

Responsibilities:

* Drive sales and solution activities, solution designing, and project planning

* Contribute to project strategy and deliverable planning

* Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable

* Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams

* Evolve business solutions, articulate as appropriate to client audiences

* Provide product demos and support proof of concepts as required

* Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others

* Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase

* Develop and share reusable assets that can be readily applied to new opportunities

Required Skills:

* 10+ years of overall IT experience with 3+ years' experience in Service Now presales.

* Experience in ITxM, CMDB, CSDM and Discovery

* Exposure to HRSD, CSM, FSM, IRM Gen AI, Agentic AI & other industry specific solutions

* Technical knowledge in the following areas:

* Service Now Platform, workflows, Integrations

* Service Now implementation experience

* Knowledge of Service Now Managed Service Provider (MSP) model and Service Now Licensing.

* Service Now certified along with pre-sales accreditations, (

Required:

CSA/CIS, Preferred: CAD/CMA).

* Able to mentor, build teams, work in a team, work independently.

Soft skills:

* Good oral and written communication skills

* Ability to proactively propose alternate solutions to the customer as and when needed

* Good organizational and inter-personal skills to communicate with business stakeholders

* Self-driven, motivated and results orientated

* Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Travel:

- Willingness to travel as necessary

Salary Range: $153,600-$237,200 a year

#LI-AK1