IT Help Desk Support; Level 1

IT Help Desk Support (Level
1)

Employment Type:

Full-Time

Location:

Houston, Texas (Hybrid Workforce, in Office Tuesday-Thursday)

Employer Flexible is a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such as revenue, production, and growth by offering comprehensive services in human resources, payroll administration, employee benefits, and information technology. Founded in 2003 and based in Houston, Texas, Employer Flexible combines intuition with expertise to make a tangible impact on what matters most to our clients' organizations.

We seek a motivated IT Help Desk Technician (Level
1) with 1–3 years of experience in computer hardware and networking to join our growing IT team. In this role, you will provide exceptional technical support to internal users, troubleshoot hardware and software issues, manage IT assets, and track hardware inventory. This role is highly people-focused, requiring excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.

• Respond to end-user support tickets and troubleshoot hardware and software issues, both remotely and on-site.
• Set up, maintain, and support laptops, desktops, and peripheral equipment.
• Troubleshoot hardware, software, and basic network-related problems.
• Assist with user onboarding and offboarding in Active Directory and other systems, including new hire IT orientation.
• Perform asset tracking and management, including auditing endpoints, maintaining hardware inventory, and managing conference room technology.
• Coordinate hardware rotation and ensure proper endpoint maintenance.
• Maintain accurate documentation of support requests, troubleshooting steps, and issue resolutions.
• Collaborate with IT team members to improve processes and enhance the overall end-user experience.
• Stay up to date with emerging technologies, tools, and best practices in IT support.

• 1–3 years of experience in IT support or help desk roles.
• Strong knowledge of computer hardware (laptops, desktops, printers, peripherals) and basic network troubleshooting.
• Familiarity with Windows and macOS operating systems.
• Basic understanding of network protocols such as TCP/IP, DNS, DHCP, and related concepts.
• Experience with Active Directory and ticketing systems (JIRA or similar platforms are a plus).
• Excellent problem-solving skills with strong attention to detail.
• Strong communication skills and a customer-service-oriented mindset.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.

• Certifications are not required. CompTIA A+, CompTIA Network+, CCNA, or equivalent industry certifications are considered a plus.
• Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.

• Work with a company that values innovation and efficiency, offering opportunities for personal growth and career advancement.
• Be part of a supportive and diverse team environment that fosters professional development.
• Enjoy a competitive benefits package including healthcare, 401(k) plans, and generous paid time off.
• Engage in meaningful work that directly impacts the success and growth of businesses.