Business Analyst, Enterprise Correspondence

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Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

• Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company provided life and disability insurance
• Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services)
• Employee Assistance and Wellness Programs
• Paid Time Off (holidays, vacation flex and sick days)
• Vehicle discounts for loans or lease

The Business Analyst, Enterprise Correspondence is responsible for supporting the design, governance, and delivery of all customer-facing communications across the organization. This role ensures that both digital and print correspondence are clear, compliant, and aligned with brand standards while enhancing the overall customer experience. The position requires a strong blend of communication skills, operational focus, and awareness of regulatory requirements within the financial services industry.

• Support operational correspondence issues by identifying root causes, planning, and implementing resolutions that align with the strategic framework.
• Analyze business requirements with staff and leaders and implement effective correspondence solutions.
• Provide system support for Shaw Retail, Shaw GUI Collections, Loan Manager, and Defi Servicing, including process flow documentation and vendor/list management.
• Assist senior leaders in aligning correspondence initiatives with company goals and regulatory requirements.
• Create, review, and maintain customer correspondence templates (letters, emails, statements, notices, media, etc.).
• Develop rule logic to define account alerts and trigger automatic letters.
• Conduct system audits to ensure correspondence data accuracy and completeness.
• Test configuration changes, upgrades, bug fixes, and implementations in test environments; provide solutions or workarounds as needed.
• Ensure all communications comply with legal, regulatory, and compliance standards (FINRA, SEC, CFPB, SOX, etc.).
• Collaborate with Legal, Compliance, Marketing, and Operations to ensure accuracy, consistency, and continuous improvement of communications.
• Other duties may be assigned; responsibilities may change.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 5 years’ experience in customer communications, content strategy, or enterprise correspondence.

• High school diploma/GED, or equivalent.

• Strong knowledge of regulatory and compliance requirements in financial communications.
• Experience with correspondence platforms or other relevant platform (e.g., Open Text Exstream, Quadient Inspire, Adobe Experience Manager, Smart Communications (formerly Thunderhead).
• Exceptional writing, editing, and communication skills.
• Mange relationships with correspondence vendors.
• Problem solving and technical skills.
• Ability to deal effectively with ambiguity.
• Results-oriented with a…