Helpdesk Technician

Join to apply for the Helpdesk Technician I role at Toshiba International Corporation

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state‑of‑the‑art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after‑market service and sales & marketing.

Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include:
Do the Right Thing, Look for a better way, Always consider the impact and Create Together.

The Level 1 IT Helpdesk Technician is the first point of contact for end‑users seeking technical assistance. This role is responsible for providing basic support and troubleshooting for hardware, software, and network‑related issues. The technician will log and manage support tickets, elevate complex issues, and ensure timely resolution to maintain business continuity.

• Respond to user inquiries via phone, email, chat, or in‑person.
• Diagnose and resolve basic technical issues related to desktops, laptops, printers, mobile devices, and software applications.
• Log all support requests in the ticketing system and maintain accurate documentation.
• Escalate unresolved issues to Level 2/3 support or appropriate teams.
• Assist with user account setup, password resets, and access permissions.
• Perform routine maintenance tasks such as software updates and system checks.
• Provide excellent customer service and follow up to ensure user satisfaction.
• Maintain inventory of IT equipment and supplies.
• Support onboarding and offboarding processes for employees.

• High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) preferred.
• 2 years of experience in IT support or helpdesk environment.
• Basic understanding of Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite, email clients, and remote desktop tools.
• Strong communication and problem‑solving skills.
• Ability to work independently and as part of a team.
• Customer‑focused with a positive attitude.

• May require occasional evening or weekend support.
• Ability to lift and move IT equipment as needed.

Associate

Full‑time

Information Technology

Appliances, Electrical, and Electronics Manufacturing

Location:

Houston, TX | Salary: $45,000.00 - $65,000.00