SuccessFactors - Sr. Engagement Solutions Analyst

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Company Name:
Mitsubishi Heavy Industries America, Inc.

Location:

Houston, TX, US, 77056

Job Description:

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a SAP Success Factors Customer Success
- Sr. Engagement Solutions Analyst to join our team. This is a Hybrid role based out of our Houston Headquarters in the Galleria district.

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

The Sr. Customer Success Analyst plays a pivotal, customer-facing role within the dynamic Customer Success Team, acting as a strategic liaison between MHI clients globally and internal HR Operations and technical teams. This consultant-level position is responsible for translating business needs into system solutions, ensuring clients derive maximum value from HR technologies, particularly the SAP Success Factors Talent Suite. The Sr.

Engagement Solutions Analyst will leverage a strong blend of technical knowledge, business acumen, and client engagement skills to understand HR processes and challenges, and then collaborate with internal technical teams to design, implement, and optimize scalable system solutions that meet those needs.

The ideal candidate will have at least (8) years of HRIS experience that includes supporting Success Factors or similar HRIS, timekeeping, and/or payroll system implementation and/or integration projects. At a minimum of 3 years in a client facing and/or account management role.

• Build and maintain strong stakeholder relationships by translating business needs into effective HR system solutions that enhance user experience and drive operational efficiency Facilitate clear, ongoing communication with stakeholders to share system updates, gather feedback, and ensure alignment on HR process changes and key initiatives. Ensure that customer support issues are resolved promptly and satisfactorily. This could include coordinating with various teams, such as technical support, product development, and operations, to resolve customer issues quickly.
• Lead project planning, scope definition, and execution support for HR system integrations and change initiatives, ensuring alignment with business goals and timelines.
• Identify, assess, and mitigate project risks to ensure milestones are met and overall project success.
• Coordinate cross-functional project activities, manage timelines and deliverables, and ensure vendor and stakeholder alignment throughout the initiative or project lifecycle. Ensure the project meets the required quality standards, and that all deliverables are of high quality.
• Monitor project timelines, ensuring that the project stays on schedule, and adjust as needed.
• Create and maintain project documentation, including project plans, schedules, and reports.
• Analyze HR processes and make recommendations for improvements leveraging HR technology.
• Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure alignment with business processes.
• Establishes a strong partnership with…