It Professional-Infrastructure; Enterprise Network & Data Services

IT PROFESSIONAL – INFRASTRUCTURE (ENTERPRISE NETWORK & DATA SERVICES)

HOUSTON INFORMATION TECHNOLOGY SERVICES/ENTERPRISE INFRASTRUCTURE SERVICES

611 WALKER

MONDAY – FRIDAY 8:00 AM – 5:00 PM*

Responsible assisting with the design, implementation, and operation of the City of Houston’s network infrastructure. Responsible for installation, operation, testing, and maintenance of routers, layer 2/3 switches, 802.11 and other network infrastructure equipment as assigned. Requires technical knowledge in performing analysis of software, hardware, and transmission facilities using various diagnostic tools in support of efficient network operations. Participate in a weekly 24/7 on call rotation to troubleshoot and repair and restore network connectivity to customers as needed.

IT Professional – Infrastructure will be required to perform medium networking skills with minimal supervision and in accordance with published standards. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

Serves as a primary technical professional by overseeing a variety of analytical and technical assignments that are moderate to complex within the Houston Metropolitan area, with responsibilities of maintaining routers, switches, data centers networking, wireless infrastructure along with other network infrastructure equipment. Responsible for assigned network technology and infrastructure systems which includes planning, managing, implementing, installing, and documenting network infrastructure projects and upgrades.

Driving is required to provide onsite or remote access diagnoses and resolution to network hardware and software problems by responding to customers and service desk work requests. Participates in a weekly 24/7 on call rotation to troubleshoot, repair and restore network connectivity to customers as needed. The IT Professional will be required to perform moderate to complex networking skills with minimal supervision and in accordance with published standards.

Provide network assistance to Project Managers when assigned to a project.

• CJIS Certification (or ability to obtain within 90 days of hire) is mandatory.
• Must successfully pass a comprehensive background check, including criminal history, and fingerprinting per Houston Police Department and CJIS standards.
• Candidate must maintain eligibility for access to sensitive law enforcement buildings, systems and data.

• Cisco Routing and Switching Platforms (Catalyst, Nexus, ASR, ISR 1800/1100, etc.)
• SDWAN
• DMVPN
• Wi-Fi technology
• EIGRP/BGP
• NX-OS/IOS XE
• Meraki

The position routinely requires lifting of moderately heavy items, such as routers, switches, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal.

There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature, and humid/wet conditions, essentially normal office environment. May occasionally require work in outdoor environment.

Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

At least five (5) years of technology experience supporting IT infrastructure including networks, security, and hardware.

System-specific technical certifications…