Service Operator

LOCATION:

Houston/Austin

CATEGORY:
Exempt, Full-Time, 100% On-site.

• Manage Level 1 issues in cloud operations in all data centers.
• Travel is optional depending on the situation.

• Monitor cluster servers across all data centers in the North America region.
• Manage call center and dispatch.
• Asset management
• Global Level 1 incident support and response

• BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.

• 1 to 3 years of relevant experience in Hyper-V or VMware technology
• At least 1 year of hands‑on experience with Linux systems and Windows systems, with a basic understanding of networking.
• Data center experience preferred.

• Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack.
• Understanding of VLAN and subnetting.
• Strong knowledge of system hardware, especially related to cluster servers.
• Ability to prioritize and multitask.
• Strong troubleshooting and critical thinking skills.
• Strong learning ability, communication and coordination skills, and a service‑oriented mindset
• Detail‑oriented and capable of producing high‑quality documentation and verbal communication.

• Proficiency in English required;
  Mandarin is a plus.