Manager, IT Operations

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

The Manager, IT Operations is responsible for leading the teams that design, operate, and support Trace3’s enterprise network and Microsoft Azure cloud infrastructure. This role directly manages network architecture and cloud engineering staff across two sub-teams and holds accountability for the availability, performance, security, and cost efficiency of the infrastructure supporting the business.

This position will lead, mentor, and develop a team of senior engineers while remaining personally hands‑on in network and Azure design, escalated troubleshooting, and architectural decision-making. In addition to network and cloud, this role owns Microsoft 365 and collaboration platform administration, partnering closely with the Help Desk, Security, and Engineering functions.

• Lead, mentor, and develop engineers covering network architecture and Azure cloud infrastructure.
• Oversee hiring, onboarding, goal setting, performance reviews, career development, and succession planning for team.
• Establish clear ownership, on‑call rotations, escalation paths, and workload balance across both sub‑teams.
• Set technical standards and hold the team accountable to documentation, change management, and quality expectations.
• Coach senior engineers into technical leadership and broaden bench strength across network and cloud disciplines.
• Conduct regular one‑on‑ones and team meetings, and represent the team’s work and needs to IT leadership.

• Own the architecture, roadmap, and operational health of the enterprise LAN, WAN, wireless, and data center network.
• Lead the design and implementation of routing, switching, segmentation, and network security architecture across headquarters, regional offices, and data center environments.
• Direct the design and support of SD‑WAN, VPN, remote access, and site‑to‑site connectivity.
• Oversee network firewalls, load balancing, DNS, DHCP, IPAM, NAC, and network access policy in partnership with the Security team.
• Manage hybrid connectivity between on‑premises networks and Azure, including Express Route, VPN gateways, virtual networks, and peering.
• Serve as the senior escalation point for complex network incidents and lead root‑cause analysis to permanent resolution.
• Maintain current network documentation, diagrams, standards, and configuration baselines.
• Plan and execute network refresh, capacity, and lifecycle programs, including firmware and end‑of‑life…