Field Services Support Practitioner

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

• As an Infra Tech Support Practitioner, you will be responsible for providing level one to level two technical support for infrastructure, systems, and applications in both production and development environments.
• This role involves working onsite while following established operating models and processes.
• You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. You are expected to perform independently and become a subject matter expert.
• Active participation and contribution in team discussions are required, along with providing solutions to work related problems.
• Intermediate proficiency in Issue Management is required.
• Intermediate proficiency in Infrastructure Event Management is recommended.
• Beginner proficiency in IT Infrastructure Operations, Data Management and Integration DMI, and IT Security Operations is suggested.
• Able to work at client site full time during normal business hours and be reliable and consistent, supporting end users.
• Develop a strong understanding of infrastructure components to enhance issue diagnosis and resolution efficiency.
• Collaborate with team members to share insights and improve support processes.
• Identify recurring issues and contribute to the development of preventive measures. Communicate effectively with users and stakeholders to ensure clear understanding of technical problems and solutions.
• Continuously update knowledge on infrastructure technologies and support tools to maintain high quality service.

** This role is 100% onsite in Port Authur, TX

** This role may require some physical activity, including installing or moving equipment.

• A minimum of 1+ years of experience in desktop support, end user computing, or IT support roles
• A minimum of 1+ years of experience with the following:
  • Experience troubleshooting Windows desktop environments and enterprise applications.
  • Hands-on experience supporting VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop, w365 ).
  • Experience with ITSM tools (Service Now, Jira Service Management, etc.).
  • Strong troubleshooting skills for hardware, operating systems, and application issues.
• High School Diploma or GED

• Advanced proficiency in Communication Skills
• Experience with Microsoft 365 applications (Outlook, Teams, One Drive, SharePoint).
• Excellent communication and customer service skills.
• Intermediate proficiency in Problem Solving
• Intermediate proficiency in Project Coordination
• Intermediate proficiency in Data Analysis
• Advanced proficiency in Team Collaboration
• Relevant certifications such as:
  • CompTIA A
  • • Microsoft Modern Desktop…