Infrastructure & IT Operations Manager

We are seeking a highly skilled Infrastructure & IT Operations Manager with extensive hands-on experience in enterprise virtualization, storage, backup and recovery, Windows infrastructure, and data center operations. This individual will serve as a senior technical resource responsible for maintaining, optimizing, and modernizing the Bank's infrastructure while ensuring the availability, security, and performance of mission-critical systems. The ideal candidate is an experienced infrastructure engineer who can contribute immediately with minimal ramp-up and provide technical leadership and mentoring to other engineers.

This is not a traditional network administration role; the primary focus is enterprise infrastructure, virtualization, storage, and backup technologies.

• Administer, maintain, and optimize VMware vSphere environments, including ESXi hosts, vCenter, clusters, and enterprise virtualization services.
• Manage and support Net App storage environments, including provisioning, snapshots, replication, capacity planning, and performance optimization.
• Administer Veeam Backup & Replication, ensuring successful backups, disaster recovery readiness, and regular recovery validation.
• Manage Windows Server infrastructure, including Active Directory, DNS, DHCP, Group Policy, file services, and related core technologies.
• Support enterprise server platforms including Dell, HPE, and Cisco UCS.
• Monitor and troubleshoot virtualization, storage, server, operating system, and infrastructure performance issues.
• Perform infrastructure upgrades, patching, firmware updates, hardware refreshes, and lifecycle management.
• Support disaster recovery, business continuity, and infrastructure resiliency initiatives.
• Develop and maintain infrastructure documentation, operational procedures, standards, and diagrams.
• Collaborate with networking, cybersecurity, application support, vendors, and business stakeholders to resolve complex production issues.
• Participate in infrastructure modernization projects involving virtualization, storage, backup, automation, and cloud technologies.
• Provide technical leadership and mentoring to junior and mid-level engineers.
• Participate in an on-call rotation and act as a senior escalation point for critical production incidents.

• 7+ years of hands-on enterprise infrastructure engineering experience.
• Strong experience administering VMware vSphere environments, including ESXi and vCenter.
• Hands-on experience supporting Net App storage platforms.
• Experience administering Veeam Backup & Replication in enterprise environments.
• Strong Windows Server administration skills, including Active Directory, DNS, DHCP, Group Policy, and Power Shell.
• Experience supporting enterprise server hardware (Dell, HPE, Cisco UCS, or equivalent).
• Experience with SAN/NAS technologies and enterprise data center operations.
• Experience supporting highly available production environments.
• Strong analytical and troubleshooting skills across virtualization, storage, backup, and Windows infrastructure.
• Excellent communication, documentation, and collaboration skills.

• VMware Certified Professional (VCP)
• Net App Certified Data Administrator (NCDA) or equivalent Veeam Certified Engineer (VMCE)
• Microsoft Windows Server or Azure certifications
• Experience with Microsoft Azure and/or AWS
• Experience with Power Shell, PowerCLI, or other infrastructure automation tools
• Financial services or other regulated industry experience

• Virtualization
• VMware vSphere ESXi vCenter
• High Availability (HA) DRS vMotion
• VMware Lifecycle Manager
• Storage
• Net App ONTAP SAN/NAS administration
• Snapshots Replication Capacity planning Performance tuning
• Backup & Disaster Recovery
• Veeam Backup & Replication Backup administration
• Disaster recovery Recovery testing Business continuity
• Microsoft Infrastructure
• Windows Server Active Directory DNS DHCP Group Policy Power Shell
• Enterprise Infrastructure
• Dell, HPE, or Cisco UCS servers
• Data center operations
• Infrastructure monitoring Performance tuning Patch management Security hardening Change management

The ideal candidate is a senior infrastructure engineer with a proven track record of designing, implementing, and supporting enterprise virtualization, storage, backup, and Windows environments. They are comfortable leading complex technical initiatives, solving cross-platform infrastructure problems, and mentoring other engineers. This individual…