Technology Analyst

Salary Range: $70,000.00 To $80,000.00 Annually

Direct Reports N/A

Status Regular Full-Time Exempt

Location On site in Downtown Houston, TX, with flexibility for occasional remote work

Schedule General business hours with some nights and weekends

The Hobby Center’s Technology Analyst is the primary frontline technology resource for employees, providing responsive, hands‑on support across the full Hobby Center campus, including offices, shared work spaces, meeting rooms, event‑adjacent areas, printers, conference room technology, staff devices, and other employee‑facing systems.

This is a hands‑on, onsite, and staff‑facing role. Working closely with the Technology Director, the analyst supports day‑to‑day office and campus technology operations while helping maintain secure, efficient, and well‑documented systems. The position combines end‑user support, Microsoft 365 and Entra administration, device provisioning, basic network support, documentation, staff communications, training, technology policy support, and current initiatives including AI implementation and SharePoint.

Success in this role requires proactive communication, daily review of email, Teams, calendar items, tickets, and follow‑ups, comfort asking clarifying questions, visible in‑person support across departments, disciplined documentation, sound judgment, and follow‑through until issues are resolved or properly escalated. The Technology Analyst is expected to work independently within established standards while partnering closely with the Technology Director on priorities, governance, and technology change initiatives.

The Technology Analyst balances frontline support and device provisioning with responsibility for documentation, staff communications and training, Microsoft 365 and Entra administration, basic network support, technology governance, change management, AI implementation, SharePoint adoption, and continuous process improvement.

End‑User Support and Service Delivery

• Serve as the first point of contact for employee technology assistance and provide approachable, service‑focused support.
• Respond to, prioritize, troubleshoot, document, and close support tickets within established service expectations, maintaining ownership through resolution.
• Provide ticket updates that are specific and timely, including what was reviewed, what was attempted, current status, blockers, next steps, and whether action is needed from the employee, vendor, or Technology Director.
• Ask relevant follow‑up questions to understand the issue, business impact, location, device, timing, error messages, and recent changes.
• Support Windows, macOS, iOS, Microsoft 365, Teams, Outlook, SharePoint, One Drive, printers, conference room technology, and common business applications.
• Provide in‑person follow‑up across the campus and confirm that the employee is able to resume work before closing a request.

Device Administration and Provisioning

• Provision, deploy, configure, and support desktops, laptops, mobile devices, and peripherals.
• Complete onboarding and offboarding technology tasks using approved checklists and standards.
• Administer routine Microsoft Entra , including user accounts, groups, licensing, multifactor authentication, and device‑related access.
• Support iOS device enrollment, configuration, deployment, and lifecycle administration.
• Maintain accurate asset inventory, assignment, warranty, refresh, and equipment checkout records.
• Support new office setups, workspace moves, device placement, printer access, docking stations, monitors, and conference room readiness.

Network and Infrastructure Support

• Troubleshoot wired, wireless, VPN, and internet connectivity issues.
• Support Meraki and Uni Fi environments by gathering diagnostic…